15 Best Nextiva Alternatives

Nextiva is an ideal platform for business communication.

With its cloud phone system and customer engagement tools, you can comfortably handle business calls and manage multiple communication channels.

However, if you are looking for alternate options, I have found some top software products that have similar features. The review covers product summary and package pricing to give you the necessary information for comparison.

What is Nextiva and What to Look for In an Alternative

Nextiva sells VoIP services and cloud communication solutions.

It delivers a separate phone number for business calls and a unified platform to centralize voice, text, and video channels.

Most companies use Nextiva for both internal communication and customer support.

Features to Look for In Nextiva’s Alternative;

• Voice and video calling.
• Business number.
• Team collaboration.
• Contact center.
• Integrations.

Below are the 15 best software products that can be used as Nextiva’s alternative. Compare them with the above list, and choose the platform that meets your requirements.

1. GotoConnect

GotoConnect is one of the best VoIP providers for small businesses. It offers advanced features and multi-device support, making call management hassle-free.

You’ll receive call, voicemail, fax, text, and video options in all the packages. Additionally, you’ll get social media integration and bulk messaging tools to run engagement campaigns.

Core automation and smart features, like call routing, are built into the phone system. You can also add multiple locations to sync your branch operations.

Overall, you can use GoToConnect as an alternative to Nextiva.

Core Features

• Cloud phone system for business.
• Toll-free numbers.
• Contact center functions.
• Virtual attendant and automation.
• Omnichannel communication.
• Customer engagement.
• Analytics and agent coaching.
• Global coverage.
• Multi-site support.
• Third-party integrations.
• Mobile friendly.

Price

GotoConnect sells separate packages for office, customer engagement, and the call center. Contact sales for the prices.

2. 8×8

8×8 delivers contact center solutions. Via this tool, you can facilitate team communication and improve customer experience.

Here, you can set up separate digital spaces for agents and managers and create an omnichannel workflow to utilize your points of contact.

To reduce your agents’ workload, you can deploy an auto-attendant and offer self-service options to callers.

With actionable insights, you can keep an eye on your operations and fix gaps and weak points.

You can also integrate 8×8 with your productivity and messaging apps.

Core Features

• VoIP technology.
• Business phone and call center features.
• Auto-attendant.
• Omnichannel support.
• Video, SMS, MMS, email, fax, and chat.
• Team collaboration.
• Global coverage.
• Desktop and mobile app.
• Monitoring and analytics.
• Third-party integrations.

Price

8×8 provides prices on request. Contact sales to get the quotes.

3. Mitel

Mitel sells hardware and software both. You can get a cloud phone system for any company size and buy physical phone accessories for your office.

Its cloud product line covers business communication, contact center, team collaboration, and integrations. You can set up omnichannel workflows and manage them from your desktop and smartphone.

Mitel supports 100+ countries and allows package customization. It also provides subscription and one-time license purchase options.

Core Features

• Cloud phone solutions for small and large companies.
• Auto-attendant and call screening.
• Extensions.
• Contact center features.
• Collaboration tools.
• Omnichannel support.
• Global coverage.
• Mobile app.
• Third-party integrations.
• Hardware.

Price

Mitel shares custom quotes. Connect with sales for the details.

4. Ooma

Ooma provides personal and business phone systems to small companies.

For $20 a month, you can get standard phone features and unlimited call options in the US, Canada, Mexico, and Puerto Rico.

The package comes with around 50 call functions and a standard video conference tool for webinars and team meetings. You can add virtual extensions for employees and activate caller ID for identification. 

With recording and transcription features, you can monitor calls and improve your customer service.

Voicemail, text, and fax are included in the basic package.

Core Features

• VoIP system.
• Call, fax, and text.
• Video conference.
• Team collaboration.
• International calls.
• Auto-attendant.
• Call recording and transcription.
• Caller ID, screening, and blocking.
• Third-party integration.
• Mobile app.

Price

Ooma charges $20 to $30 per month. You will get a 30-day money-back guarantee.

5. Vonage

Vonage and Nextiva have similar features.

Like Nextiva, Vonage offers VoIP services for customer calls, and AI tools to automate repetitive conversations.

Some of its notable features include unified communication, social media integration, speech analytics, and team collaboration. If you work with international clients, you can set alerts and verification on voice and SMS channels to block suspicious calls.

You can also use Vonage to build a remote communication system for your employees. 

Core Features

• VoIP system.
• International calls.
• Virtual assistant.
• Multichannel communication.
• Live chat.
• Customer engagement.
• Fraud protection.
• AI capabilities.
• Team collaboration.
• Analytics.
• Third-party integration.

Price

Vonage charges different rates. You can check out its pricing here. 

6. Dialpad

Dialpad uses AI capabilities to help you optimize business communication.

You can buy its standard plan for domestic phone features or purchase the premium packages if you handle international calls.

You will get a toll-free number for business calls and extensions for the staff.

Several automation features are also available for your convenience. For instance, you can automatically record conversations and analyze customer sentiments to develop better lead-generation strategies.

Core Features

• Customer intelligence platform.
• Business phone.
• Contact center features.
• Messaging, video, and fax. 
• AI meetings.
• Extensions.
• Omnichannel communication.
• Global coverage.
• Sentiment analysis.
• Mobile, desktop, and browser apps.
• Third-party integrations.

Price

Dialpad’s prices start from $23. You can try it for free.

7. CloudTalk

CloudTalk is available in 160+ countries. The platform also sells basic and advanced features at affordable packages and delivers AI-powered tools to help you establish a better system for communication.

You can add as many users as you want and apply productivity settings to improve internal workflows. Via your dashboard, you can monitor your agents’ calls in real-time and periodically evaluate your department’s performance.

The software can be accessed via your smartphone and provides API for customization.

Core Features

• Call, SMS, and fax.
• Smart dialer.
• Free local number.
• Routing.
• Productivity and automation
• Real-time monitoring.
• Integration and API.
• Global coverage.
• Mobile app.

Price

CloudTalk’s basic package costs $25, and the premium packages cost $30 to $50 per month.

You can customize your plan.

8. TalkDesk

TalkDesk is a global call center platform. It provides AI-powered automation tools to help you simplify your customer support and increase work efficiency.

The software is easy to use and supports third-party integrations. It also offers tons of add-ons to extend the app’s capabilities.

You’ll receive a mobile app for your sales team and an omnichannel workforce management module to improve productivity. For monitoring, you’ll get a live dashboard and a business intelligence platform.

TalkDesk is available in multiple countries and can be used for any business.

Core Features

• Call center system.
• Phone functions.
• Customer engagement tools.
• Real-time monitoring.
• Automation and customization.
• Copilot option.
• Security.
• Workforce management.
• Third-party integrations.
• Global coverage.
• Mobile app.

Price

TalkDesk prices range between $85 and $145. For add-ons, contact sales.

9. RingCentral

RingCentral is a popular choice for cloud communication in the US and Canada. It offers phone, messaging, and video conference features, enabling you to connect with employees and clients through multiple channels.

RingCentral has also recently introduced a new AI intelligence tool that would allow you to optimize customer communication. Via this module, managers can get insights into potential buyers and find ways to generate more leads.

You can run RingCentral on desktop and mobile phones and integrate it with your third-party platforms.

Core Features

• Unlimited audio and video calling.
• Toll-free number.
• International call option.
• Phone features.
• Auto-attendant.
• SMS, voicemail.
• Team collaboration.
• AI conversation intelligence.
• Analytics.
• Mobile app.
• Hardware
• Integrations.

Price

RingCentral charges $30 per month for the basic features. You can take a free trial for 14 days.

10. Ringover

Ringover delivers multichannel global communication solutions. With this app, you can set up a cloud phone system on your desktop and mobile phones and centralize your points of contact.

The basic package contains domestic and international calls, local numbers in 43 countries, IVR technology, and video conferencing. In premium packages, you’ll receive additional features like smart routing and call campaigns to optimize customer engagement.

What makes Ringover stand out is its cadence module. It’s a sales prospecting tool that helps you automate your lead generation workflows.

Core Features

• VoIP system for employees and customers.
• Unlimited calling.
• Global coverage.
• Local numbers.
• IVR.
• Multichannel support.
• Power dialer.
• Sales prospecting automation.
• Analytics.
• Integration.
• Mobile friendly.
• Add-ons.

Price

Ringover’s prices start from $21.

You can take a free trial.

11. Aircall

Aircall is well-suited for small and mid-size businesses. It offers a cloud phone system and a call center platform, with third-party integrations and global coverage.

You can get both toll-free and international numbers in 100+ countries and IVR tech to improve the response time. You’ll also receive all the core calling features, such as routing, monitoring, recording, and transcript.

With extensions and automation, you can optimize your workflows and improve your response time.

Other interesting functions of Aircall are shared call inbox, call assigning, time-based routing, and call whispering.

Core Features

• VoIP system.
• Domestic and international calls.
• IVR and extensions.
• Contact center functions.
• Workflow automation.
• Productivity tools.
• Team collaboration.
• Analytics.
• Integrations.
• Mobile app.

Price

Aircall essential plan costs $40 per month. Some core features are available as add-ons.

12. Call Hippo

Call Hippo is a good alternative to Nextiva.

The platform sells a cloud phone system for office use and a virtual call center for customer care.

You’ll receive several productivity tools in the package, including a power dialer, call forwarding, an appointment scheduler, and a call whisperer. You’ll also get international numbers to connect with leads globally.

If you communicate with clients and vendors on WhatsApp, there’s an option for that as well.

Core Features

• A business phone system.
• Call center functions.
• WhatsApp business product.
• Shared inbox.
• Power dialer.
• Call whisperer.
• International numbers.
• Team collaboration.
• Analytics.
• Integrations.
• Mobile app.

Price

You can get started on Call Hippo for free.

For premium packages, it charges $25 to $55 per month.

13. Intermedia

Intermedia has cloud communication, productivity, and collaboration tools. You can set up an omnichannel contact center via this tool and oversee all your calls, meetings, and documents from one place.

Hardware comes free with the package, and you’ll get the option to buy a toll-free number and fax. For contact center management, you’ll receive an AI assistant and several call features.

With team functions, your staff can send texts to each other, take video conferences, and share files.

Intermedia supports USA, UK, and Canada-based companies.

Core Features

• VoIP phone system.
• Call center features.
• Virtual receptionist.
• Video meeting.
• AI capabilities.
• Team collaboration.
• Integrations.
• Hardware.
• Mobile app.

Price

Intermedia prices start from $28. Contact sales for the quotes.

14. Justcall

Justcall is an all-in-one platform.

You can use it to create a cloud contact center, build a workplace for your team, and automate repetitive tasks.

You can set up roles and permissions to control data and get a real-time view of the activities to track your agents. If you use Slack for team communication, you can integrate it with Justcall.

Tons of productivity and analytics features are also available to make things easier for you. For instance, you can run an analysis to filter irrelevant leads and coach agents during the call to improve their sales tactics.

Core Features

• Cloud phone system.
• Toll-free numbers.
• Call center.
• Messaging.
• Team collaboration.
• Conversation intelligence.
• Co-piloting.
• Real-time monitoring.
• Third-party integrations.
• Mobile app.

Price

Justcall charges $70 to $110 per month.

You can take a free trial and customize your plan.

15. Net2phone

Net2phone is an excellent tool for business communication. It’s easy to use and offers all voice, video, and text features.

You will receive a direct number for calls and texts and a receptionist console to manage large volumes. Via your smartphone, you can handle business calls, connect with your team, and join video conferences.

For the contact center, separate packages are available. They cover agent management, voice campaigns, and other essential tools like unified inbox and analytics.

Core Features

• Unlimited domestic and international calls.
• Business number.
• Voice, text, fax, and video.
• Receptionist console.
• Call center.
• Team collaboration.
• Analytics.
• Integrations.
• Mobile app.

Price

Net2phone’s office product’s starting price is $24.

Conclusion

Companies use Nextiva for staff and customer communication. The platform delivers one of the best cloud phone systems for offices and provides plenty of productivity tools to help you strengthen your customer support processes.

Be sure to check phone and contact center features when you look for alternatives. While tons of VoIP providers now offer connected communication systems, their features and prices may vary. Good luck!