15 Best Field Service Management Platforms and Software

Field service management software helps you deliver on-site services efficiently.

You can manage all core tasks with this tool, from assigning jobs and creating invoices to sending automated reminders and tracking your staff.

If you are exploring FSMs, check out the list of software products to see if any fits your business requirements. Whether you have a small setup or manage a large team, there’s a perfect app for you here.

What Is Field Service Management Software And What Tools Are Best For You?

Field service management software is a productivity tool through which you can control on-site services like repairs, installations, and maintenance.

You can use this app to handle customer requests, manage technicians, and track work progress. 

Here are the Top Features To Look For In FSM,

• Scheduling and dispatching.
• Customer communication.
• Invoicing and payments.
• Monitoring and reporting.

Below are the top 15 software products offering field service management features. 

I’ve reviewed several reputable FSM software to give you some options for comparison. 

1. Housecall Pro

Housecall Pro is an excellent tool for home service professionals. It’s user-friendly and supports around 50+ industries.

With Housecall Pro, you can schedule jobs, send quotes, and invoice customers directly from your mobile or computer. You can also accept payments online and send automated reminders and updates.

Equipment tracking, team management, and reporting are all included in the package.

You can Integrate Housecall Pro with popular apps, like QuickBooks, Slack, and Google Calendar.

Core Features

• Booking and scheduling. 
• Real-time dispatching.
• Estimates and invoices.
• Online payment.
• Communication.
• Equipment tracking.
• Team management.
• Third-party integration.
• Mobile app.

Price

House Pro’s starter plan costs $79 per month. You can get a free trial.

2. Salesforce Field Service

Salesforce Field Service is a leading business management software. It’s designed to improve site operations, and it also provides tons of team features.

For example, you can plan your resources, track your team, manage emergencies, and control work orders end-to-end. In addition, you can create invoices, receive payments, and keep customers updated with automated alerts.

Via Salesforce’s mobile apps, you can comfortably oversee day-to-day routines and connect with technicians anytime. Your team will also get quick access to relevant information remotely and submit updates offline.

Salesforce works well with Slack and other third-party applications.

Core Features

• Resource planning.
• Job scheduling.
• Dispatch management.
• Real-time team tracking.
• Work order management.
• Invoicing.
• Payment processing.
• Customer communication.
• Mobile app.
• Third-party integrations.

Price

Salesforce’s subscription costs $25 per month. You can get a 30-day free trial and also book a demo.

3. Fieldpulse

Fieldpulse is ideal for several service businesses including equipment services, repair and maintenance, and contract-based jobs. You’ll get both in-office and FSM tools with customer features to improve your services.

Here, you can manage routine operations, like sending quotes, generating invoices, assigning tasks, and getting paid. 

You can also create custom workflows. The interface is user-friendly and flexible, making it easier to personalize your dashboard.

With its robust reporting, you can easily monitor key metrics and make informed decisions.

Core Feature

• Job scheduling and dispatching
• Task management.
• Quotes, invoicing, and payments.
• Team collaboration.
• Automated customer updates.
• Analytics and reporting.
• Multi-location management.
• Third-party integrations.
• Mobile app.

Price

Fieldpulse shares prices on request. Contact sales for the quotes.

4. Zuper

Zuper helps you digitalize your field operations, deliver faster service, and keep customers happy. You’ll get core tools in the package, with custom workflows and third-party integrations.

Some of the things you can do with Zuper include creating estimates, generating invoices, processing payments, and organizing job schedules. Plus, you’ll get an online portal to connect with customers.

Via the dashboard, you can track job completion, team productivity, and revenue trends. You’ll also get asset and inventory management features. 

Zuper supports 60+ app integrations including Mailchimp, HubSpot, and QuickBooks.

Core Features

• Job scheduling.
• Dispatching.
• Project management.
• Quotes and invoicing. 
• Payment processing.
• Real-time team tracking.
• Customizable dashboard.
• Advanced analytics.
• Assets and inventory management.
• Third-party integrations.
• Mobile app.

Price

Zuper provides custom prices. You can schedule a demo.

5. Dynamics 365 Field Service

Dynamics 365 offers a good system for field service management. It comes with a self-service job scheduling tool and AI capabilities to create smart workflows. 

You can optimize several core operations with Dynamics, such as work order management, communication, and feedback. 

For example, you’ll get a live map to monitor field teams and an AI assistant to resolve problems. Also, you can attach checklists, manuals, and protocols directly to tasks to make things easier for your field staff. 

With accessible communication, you can stay connected to your team and improve your customer service.

You can use Dynamics on your smartphone and integrate it with third-party apps.

Core Features

• Work order management.
• Self-scheduling.
• Real-time team tracking.
• Communication.
• AI and automation.
• Surveys.
• Dashboard and analytics.
• Third-party integration.

Price

Dynamic 365 costs $50 to $105 per month. You can try it for free.

6. QuickBooks FSM

QuickBooks FSM delivers enterprise solutions. Its top notable features are job scheduling, GPS tracking, invoicing, and monitoring. 

You’ll get a user-friendly dashboard to drag and drop work orders instantly and a knowledge base to keep technicians updated. Via the mobile app, you can oversee jobs and track your team’s progress. 

The software works well with QuickBooks Online, which means your invoices, payments, and customer details are synced automatically, saving you time and effort.

Core Features

• Dispatch console.
• Job scheduling.
• GPS tracking.
• Inventory management.
• Invoicing and payment processing.
• Advanced reporting.
• Other core Quickbooks features.
• Mobile app.

Prices

QuickBooks charges annual subscriptions. The plans start at $2210.

7. ZOHO FSM

Zoho FSM is incredibly versatile. 

It offers work order management, customer engagement, workforce, and payments. It’s also part of the Zoho ecosystem, giving you access to other related apps like Zoho CRM, Zoho Books, and Zoho Projects. 

You can create and send invoices directly from the platform and accept payments online. With its assets and inventory management features, you can track equipment and parts.

Everything from estimates and scheduling to tracking and monitoring is built into the system. You can customize the modules and automate processes.

Core Features

• Work order management.
• Dispatching.
• Customer engagement.
• Communication.
• GPS tracking.
• Invoicing and payment processing.
• Asset and inventory management.
• Customizable workflows.
• Reporting and analytics.
• Integrations.

Price

Zoho FSM’s basic plan is free. The premium plans start at $30 per month.

8. Fracttal One

Fracttal One is AI-powered maintenance software. It specializes in asset management, allowing you to monitor equipment health and plan maintenance strategies ahead.

With Fracttal One, you can create a proper system for maintenance requests, handle work orders, control your inventory, and automate workflows.

For your staff, you’ll receive a mobile app. They can access job details, upload photos, and capture signatures on-site. 

You’ll get an intuitive dashboard to oversee everything in real time and prepare reports.

Core Features

• Asset management.
• Predictive maintenance.
• Work order management.
• Customizable dashboard.
• AI and automation.
• Real-time reporting.
• Integrations.
• Mobile app.

Price

You can try Fracttal for free. A demo is also available.

For prices, contact sales.

9. Service Fusion

Service Fusion offers some powerful tools for field service management. It covers estimates and invoices, dispatch workflows, projects and inventories, and customer management.

You can assign jobs and automatically plan the best routes to save time and cost. You’ll get GPS tracking for vehicles and mobile apps for on-site communication. 

Your customer details, service history, and notes are stored in one place to help you manage communication with ease. You can automate reminders to reduce manual work and oversee operations remotely from your mobile phone.

Core Features

• Job scheduling and dispatching.
• Real-time GPS tracking.
• Customer management.
• Invoicing and payment processing.
• Route optimization.
• Reporting and analytics.
• Automated notifications.
• QuickBooks integration.
• Mobile app.

Price

Service Fusion charges $225 to $575 per month. 

10. Jobber

Jobber is a user-friendly service management platform. It delivers operation and customer service tools to manage staff and customers with ease.

You can set up an online system for customers where they can view quotes, schedule appointments online and pay invoices. With automated reminders and job scheduling, you can manage your work orders remotely.

Over 20+ built-in reports are available to help you track everything in real time. You can also integrate Jobber with third-party apps to streamline your workflows.

Core Features

• Job scheduling. 
• Dispatching.
• Client Hub.
• Invoicing. 
• Payment processing.
• AI tools.
• Reporting.
• Automated customer notifications.
• Third-party Integrations.

Price

Jobber’s subscription plan starts at $199 per month. You can take a free trial.

11. ServiceTitan

ServiceTitan is built for large-scale companies. It provides scalable workflows for in-office and field operations.

Via this software, you can schedule jobs and manage your calendars. You can also automate communication and simplify the appointment process.

A CRM is built into the system to centralize and handle core data. You’ll find some management features as well to oversee side functions like purchasing and accounting.

A mobile app is available for technicians.

Core Features

• Job scheduling and dispatching.
• Real-time GPS tracking.
• Customer portal.
• Invoicing and payments.
• Reporting and analytics.
• Marketing automation.
• Inventory management.
• Customizable workflows.
• Third-party Integrations.

Price

ServiceTitan shares prices on request. Book a demo to know more.

12. Fieldd

Fieldd is rich in features and offers flexible packages for field service management. You’ll get around five subscription plans with the option to increase the user limit.

The software has all the essential features with a field mobile app and white label options. You can manage appointments, schedule jobs, automate dispatching and handle payments. 

A booking page is included to let customers make bookings online. You’ll also get marketing features to create campaigns and send bulk SMS.

Route optimization, GPS tracking, and reporting are all part of the package.

Core Features

• Online booking and scheduling.
• Real-time GPS tracking.
• Customer management.
• Automated customer notifications.
• Invoicing and payment processing
• Route optimization.
• Reporting and analytics.
• Integrations.
• Mobile app.

Price

Fieldd starter plan costs $179 per month. You can try it for free.

13. Oracle Fusion Field Service

Oracle Fusion gives you end-to-end visibility into your field operations and provides in-office tools to manage resources.

The software comes with AI capabilities and advanced scheduling tools to automate dispatch management and monitor everything in real time.

You’ll also get resource planning and optimizing features to predict your staffing needs and provide on-time information to technicians in the field.

Core Features

• Workforce planning.
• AI-powered scheduling and dispatching
• Real-time tracking.
• Customer self-service.
• Knowledge management.
• Inventory management.
• Reporting and analytics.
• Integrations.
• Mobile app.

Price

Oracle shares prices on request. Contact sales for the quotes.

14. ServiceTrade

ServiceTrade helps you manage your entire field operations.

You can schedule jobs, dispatch technicians, coordinate with on-site staff, and offer assistance. You can also provide online portals to clients for requests and payments.

With automated updates and follow-ups, you can stay connected and keep your customers in the loop.

Every feature is powered by AI to optimize your workflows.

Core Features

• Job scheduling and dispatching.
• Real-time GPS tracking.
• CRM.
• Invoicing and payment processing.
• Customer management.
• Reporting and analytics.
• AI and automation.
• Integrations.
• Mobile app.

Price

ServiceTrade provides custom prices. Contact sales to get a quote.

15. SimPro

SimPro covers quotes, scheduling, inventory management, payments, and reporting. 

Here, you’ll get templates to create estimates and invoices and a portal to connect with employees, vendors, and customers. 

For in-office and field operations, you’ll get scheduling/dispatching, GPS tracking, timesheets, and workflow automation.

The platform also delivers add-ons for side features like text automation.

All in all, it’s a good tool for field service management.

Core Features

• Estimates.
• Job scheduling.
• Dispatch management.
• Real-time GPS tracking.
• Timesheet.
• Customer portals.
• Payments.
• Reporting and analytics.
• Lead management.
• Add-ons.
• Third-party Integration.

Price

SimPro delivers custom quotes. Book a demo to get details.

Conclusion

Service management software can significantly increase your field operation efficiency. 

You can upgrade your in-office and field operations and improve your customer relationship.

I recommend looking for tools that offer smart scheduling, communication, and reporting features. Good luck!