12 Best Remote Monitoring and Management Software

Have you ever struggled with keeping tabs on your remote teams?

Did you lose sleep worrying that critical systems might fail outside working hours?

As companies embrace flexible and hybrid work models, the need for robust tools to monitor, manage, and secure devices and employees working remotely has skyrocketed.

This guide will explore the 12 best remote monitoring and management (RMM) software on the market today.

From powerhouses that cater to enterprises managing 10,000+ devices to budget-friendly options perfect for SMBs, we’ve got insider recommendations tailored to companies of all shapes and sizes.

Let’s go!

1. Zoho Assist

Zoho Assist is a robust remote access and support solution that makes it smooth and simple to provide remote support and manage remote desktops.

For remote support, Zoho Assist allows you to easily schedule or instantly start sessions to help customers over the Internet.

Handy features include file transfer, chat, multi-monitor navigation, voice/video chat, reboot and reconnect, and more.

You can also remotely access unattended computers anywhere to diagnose or manage them even without anyone present.

The magical part about Zoho Assist is that it lets you deploy access to multiple machines at once, run diagnostics, control power settings, turn computers on remotely, and more.

Key Features

• Remote support sessions with file transfer, chat, multi-monitor navigation, etc
• Remote desktop access and management
• Real-time collaboration via scheduled screen-sharing sessions
• Share iOS or Android mobile device screens for remote support
• Integration with help desk tools like Zoho Desk & Zendesk

2. RMM Central (By ManageEngine)

ManageEngine’s RMM Central provides a unified and user-friendly console for MSPs to manage and watch multiple client accounts, domains, and networks.

It offers quick discovery of diverse network devices, including servers, routers, storage, VMs, laptops, and mobiles, through various discovery options.

RRM Central enables simplified application management, remote troubleshooting, and IT asset inventory.

Additionally, RMM Central allows observation of critical metrics such as real-time status, performance issues, bandwidth usage, and alerts across customer networks.

It also facilitates security enhancement via missing patch detection and deployment, user access control, security policy enforcement, and configuration customization to meet each customer’s network requirements.

Furthermore, RMM Central also enables remote desktop and device control for simplified troubleshooting as well as modern mobile device management.

Key Features

• Unified console for centralized management and monitoring
• Quick discovery of diverse network devices and endpoints
• Simplified applications management and remote troubleshooting
• Security enhancement through policy controls and customization
• Real-time and predictive alert monitoring
• Remote desktop access and control

3. NinjaOne RMM

NinjaOne RMM is the leading remote monitoring and management platform for IT professionals and managed service providers.

NinjaOne makes it simple to monitor, manage, and support client devices from a unified interface.

Technicians can easily oversee Windows, Mac, Linux, virtual, and networking devices, relying on real-time monitoring and automatic alerts to stay on top of issues.

NinjaOne also fully automates patching across operating systems to enhance security and stability.

It is intuitive and designed for immediate productivity thanks to features like one-click actions, secure remote access, task automation, and more.

Whether managing 50 or 150,000 endpoints, NinjaOne offers the capabilities, scalability, and award-winning support.

Key Features

• Speeds work with an intuitive, time-saving interface
• Unifies management of Windows, Mac, Linux, virtual, servers, networking devices
• Enables real-time monitoring and alerting of all devices
• Allows one-click device actions without interrupting users
• Provides multiple secure remote access options
• Automates repetitive management and maintenance tasks

4. Atera

Atera’s RMM software helps IT professionals take their infrastructure management to the next level with comprehensive monitoring, streamlined automation, and secure remote access.

It starts by giving complete visibility into the IT ecosystem through real-time monitoring and automated alerts.

You can track system resources, network activity, logged-in users, Windows updates, SQL databases, and more across customer sites and devices.

Beyond insights, Atera also helps you save major time with workflow automation.

By creating profiles and assigning them to machines or staff, technicians can set their RMM to carry out repetitive, manual tasks like patching, software installs, updates, etc. automatically.

Atera also centralizes remote access, meaning technicians can easily log into devices wherever they are to troubleshoot problems, run maintenance, collaborate with users, and take control as needed.

Key Features

• Real-time system monitoring and automated alerting
• IT automation capabilities to simplify tasks
• Advanced remote maintenance tools
• Integrations for secure remote access
• In-depth reporting and analytics
• The complete activity log for transparency

5. Datto RMM

Datto RMM is a robust cloud-based platform providing a comprehensive feature set for IT management and security.

It stands out for its, including native Microsoft 365 management integration.

Additionally, it has everything you would need including but not limited to – flexible patch management policies, powerful endpoint monitoring and automation tools, and built-in ransomware detection.

With its cloud architecture, Datto RMM offers easy scalability without maintenance hassles.

It gives administrators full visibility and control over endpoints through real-time monitoring, and pre-configured, and customizable scripts and policies.

Technicians can access systems remotely with a single click to troubleshoot issues without interrupting end-users.

Not to forget that Datto also facilitates seamless integration with Autotask PSA, Datto BCDR, and Datto Networking products to unify IT business workflows.

What’s more, Datto RMM provides user-customizable reports and dashboards for data-driven decision-making.

Key Features

• Cloud-based architecture offering scalability and accessibility
• Native integration with Microsoft 365 for centralized management
• Flexible patch management with automated patch policy creation
• Powerful endpoint monitoring, automation, and scripting tools
• One-click remote access for efficient troubleshooting
• Real-time system monitoring and automated ransomware detection

6. Pulseway

Pulseway is a comprehensive RMM software that simplifies deployment with automated discovery tools and out-of-the-box scripts.

Once set up, you gain full visibility and control over your entire network from Pulseway’s user-friendly interface.

With industry-leading automation capabilities, Pulseway allows you to eliminate repetitive tasks and focus on big-picture priorities to maximize efficiency.

It proactively monitors workstations, servers, VMs, and more to detect issues before they disrupt user productivity.

You can even resolve problems directly through the app with remote control functionality.

Plus, Pulseway sets the gold standard for mobility with its highly-rated mobile app, enabling network management from your smartphone or tablet anytime, anywhere.

The best part?

Integrations with services like Slack, Zendesk, and PagerDuty make Pulseway all the more versatile.

Key Features

• User-friendly interface for full network visibility and control
• Comprehensive remote monitoring and management platform
• Simplified deployment with automated discovery and scripts
• Top-rated mobile app for network management from anywhere
• Integrations with services like Slack, Zendesk, and PagerDuty
• Critical security patching is automatically applied

7. Kaseya VSA

Kaseya VSA is a pioneering remote monitoring and management solution for IT professionals. They provide unified visibility and control through automated monitoring, patching, antivirus updates, and more.

It features an intuitive workflow builder to automate processes plus an extensive script library. As you add more devices, VSA scales efficiently to streamline management.

Recognizing growing cyber threats like ransomware, VSA prioritizes security for peace of mind.

It natively detects suspicious activity indicative of malware and contains infected endpoints.

Recent innovations include advanced reporting, a mobile app, Virtual Desktop Infrastructure (VDI) support, and ransomware detection.

VSA integrates seamlessly with Kaseya’s wider IT Complete platform including remote control, documentation, backup, and professional services.

Key Features

• Unified endpoint monitoring and management
• Intelligent automation to streamline IT processes and tasks
• Native ransomware detection
• Advanced patch management
• Powerful workflow builder with an extensive script library
• Customizable reporting and business intelligence analytics
• Feature-rich mobile application for on-the-go RMM

8. LogMeIn Central

LogMeIn Central is a heavyweight when it comes to remote monitoring and management (RMM) software.

Straight up, it nails the basics: remotely accessing machines with both desktop and mobile apps so you can quickly resolve issues from anywhere.

But it goes further.

I am talking about automation to handle repetitive tasks, detailed reports to inform decisions, and added security to lock things down.

The core plan enables user and device oversight, deployments, file sharing, and more.

From there, you add specialized modules like increased security powered by Bitdefender, robust automation for scripting and alerts, and helpful insights for asset management and inventory reporting.

Key Features

• Securely access machines from both desktop and mobile apps
• Essential features include user and device oversight
• Enable file transfers between devices
• Powerful protection with integrated Antivirus by Bitdefender
• Proactive alerts, scripting, and task automation
• Understand infrastructure with inventory management and reporting

9. N‑able N‑sight RMM

N-sight RMM (by N-able) is an award-winning remote monitoring and management platform to make an MSP’s life easier.

N-sight offers robust remote management capabilities spanning Windows, Mac, Linux, and mobile devices.

They provide complete endpoint monitoring and management.

You get alerts, monitoring, patching, and automation across client devices and operating systems.

Things stay up-to-date and secure with scheduled patching tailored to each device environment. The automation engine also lets you streamline repetitive management tasks.

Apple device management is a breeze too.

N-sight integrates directly with Apple Business Manager for zero-touch iOS, iPadOS, and macOS deployment and management.

Key Features

• Complete RRM, alerting, and patching for OS environments
• Automated patching for faster security updates
• Drag-and-drop automation with over 400 pre-configured scripts
• Built-in integration with Apple Business Manager
• Secure remote access for attended and unattended support sessions
• Ticketing system to assign, schedule, track, and manage support requests

10. Action1

Action1 is a leading secure remote access solution that eliminates the need for traditional methods like RDP, VPNs, and firewall hole-punching.

Action1 allows IT teams to securely access devices and servers without exposing any inbound ports.

It uses robust encryption and layers of authentication to ensure data stays protected. Agents aren’t required either so users can access it from any device via the web browser.

What makes Action1 stand out is its laser focus on security.

Multi-factor authentication, role-based access, and a detailed audit trail cover the basics. But they also utilize TLS 1.2 with 256-bit AES encryption for data transfer protection.

The key value proposition is enabling secure unattended and attended remote access without any VPN or firewall changes.

Key Features

• Fast setup in minutes to reduce cyber risks
• Lightweight web-based access without needing to install clients
• Multi-factor authentication, role-based access, and detailed audit trails
• Attended remote access with configurable user consent
• Unattended remote server access protected by layered security

11. Scalefusion

Scalefusion is a jack-of-all-trades when it comes to managing and securing devices used by remote teams.

Whether employees use company-provided phones and laptops or bring their own, Scalefusion simplifies getting those devices up and running per company policies.

Scalefusion offers a bunch of ways to easily enroll devices, like automated Android setup and bulk uploads using serial numbers and such.

Once set up, companies can configure security policies around passwords, data sharing, lost device actions, and access restrictions tailored to different needs.

You can choose to fully manage the device, allow limited personal use with a work container, or just run Scalefusion silently to enable business apps.

At last, Scalefusion offers GPS tracking, geofencing, screen recording, remote control, and more to keep an eye on devices in the field and fix issues ASAP.

Key Features

• Remote troubleshooting via screen sharing, recordings, device control
• App management through public and private app stores
• Content control like docs, images, browser settings
• GPS and IP-based location tracking
• Automated update and patch deployments
• Usage analytics and automated reporting

12. InterGuard

InterGuard is a complete software for keeping an eye on employee activity, even when folks aren’t plugged into the office network.

InterGuard records the websites people visit and the apps and files they access. It takes screenshots too.

The idea is to give managers clear insight into how employees spend their days – are they working hard or slacking off on social media?

The software indexes everything to show patterns over time.

InterGuard has all kinds of extras for security and productivity. Companies can block inappropriate websites or lock down devices if there’s suspicious activity.

InterGuard flags potential insider threats by analyzing behavior. It can also restrict confidential docs and data from leaving the organization.

Key Features

• Remote employee monitoring and activity tracking
• Time tracking and attendance monitoring
• Insider threat detection in real-time
• Data loss prevention by restricting access
• Advanced web filtering and website blocking
• Logs and indexes user activity data on endpoints
• Monitors file activities like creation, changes, and deletion

Your Turn To Pick

Remote and hybrid work is becoming the norm.

And with that happening, having robust tools to monitor, manage, and secure devices and employees is no longer optional – it’s imperative.

As we’ve explored, solutions like NinjaOne, Atera, and ManageEngine’s RMM Central make it simple to oversee diverse machines while saving massive time through automation.

Whether you need to monitor 50 endpoints or 50,000, this guide has provided insider recommendations for top-tier RMM platforms.

Implementing a proper RMM will lead to greater visibility, simplified management, and enhanced security across your entire digital ecosystem.

The remote work revolution is here to stay.

Will your company embrace tools to make it a success story rather than a liability?

I hope your answer is yes.