
"Huarahi arotahi ki te kiritaki!"
He kupu noa tēnei kua noho hei kupu whakahirahira mā te tini o ngā pakihi puta noa i te ao. Ka whakamaheretia, ka whakatinanahia hoki ia nekehanga, ia kaupapa whakatairanga, ia rautaki hoki, me te whai whakaaro ki ngā hiahia o ngā kiritaki.
Kotahi te kaupapa o tēnei mahi katoa; me hoki te kiritaki me te ngākau māhaki. Mēnā ka harikoa koe ki te pupuri i ō kiritaki, ka angitu ake tō pakihi.
Mā tēnei ka nui ake te tahuritanga, ā, ka pai ake te whakaputa moni whiwhi.
Engari ko te pātai matua i konei, me pēhea e taea ai e koe te mahi i tēnā?
Me pēhea e whakanui ai koe i a rātou, me pēhea hoki e whakaatu ai ki ēnei kiritaki he mea nui rātou ki a koe?
Koinei te wāhi e whai wāhi mai ai te kawa o te "whakauru ki te kiritaki". Koinei te kawa hokohoko tino nui, tino tapu hoki. Ki te kore, he mahi tinihanga noa iho tāu.
Ahakoa he hou koe ki te umanga, he roa rānei koe i roto i te mākete, me whai rautaki whai hua ngā pakihi katoa ki te kukume i ngā kiritaki.
He aha te mahi a te kaihoko?
Ko te whai wāhi atu ki ngā kiritaki he hanga i tētahi hononga kaha me te whanaungatanga roa ki ō kiritaki.
Ko te mea nui ko te whakamakuku tonu i tēnei hononga kia mau tonu ai. I roto i ngā kupu poto, ko te whai wāhi atu ki ngā kiritaki ko te toi o te hanga hononga i waenga i tō waitohu me ō kiritaki hei whakatipu i tēnei hononga hei pupuri i te pono me te pupuri i ngā kiritaki.
Ko te whakahaere whanaungatanga kiritaki te mea nui ki te hanga ingoa me te tipu o tō pakihi. Ehara i te mea ko te kiritaki pono he kaihoko pumau noa iho i tō hua, i tō ratonga rānei, engari he karere pea hoki ia mō tō waitohu.
He nui te tūponotanga ka kōrero te kiritaki kua makona mō tō waitohu ki ō rātou hoa me te whānau, ā, ka whakatairanga hoki i taua waitohu. Nō reira, ka noho tēnei KPI hei kaupapa matua mō ō tīma hokohoko me te tīma hokohoko.
Ngā rautaki hei whakanui ake i te whai wāhitanga a ngā kiritaki
Ko te rautaki whakauru kiritaki he mahere hokohoko e arotahi ana ki ngā huarahi hei whakapiki ake i te pai o te kiritaki mā te taunekeneke kaha ki a rātou i ngā hongere katoa, ahakoa he tikanga tuku iho, he mamati rānei.
Ko te tikanga, e aro ana ki ēnei āhuatanga matua e toru:
- Te whakamārama i ngā kiritaki pea me ngā kiritaki o nāianei
- Te kimi i ā rātou hiahia motuhake
- Te whakatutuki i aua hiahia mā roto i ngā hongere tika
Mā ngā rautaki tika, whai whāinga hoki, ka taea e koe te whakauru atu, te whakauru atu, me te pupuri i te aro o ō kaihoko ki te waitohu. Kei te uaua haere te mahi i tēnei i roto i ngā mākete whakataetae kaha o ēnei rā.
Kāore koe e manukanuka!
Kua rangahauhia e mātou tāu mahi, ā, kua kohia he rārangi o ngā rautaki ngāwari e 15 ka taea e koe te whakamahi i tēnei rā, hei kukume i ngā kiritaki o nāianei me ngā kiritaki pea ki tō waitohu.
1. Whakamahia ngā kōrerorero ora

Kei te hiahia koe kia motuhake ō kiritaki?
Kāore he mea e pai ake ana i te taunekeneke ki a rātou mā roto i ngā kōrerorero ora . Mā roto i ngā kōrerorero ora, ka taea e koe te hono atu ki ō kiritaki.
Ka taea e koe te whakarongo ki a rātou mā te whakautu i ā rātou āwangawanga me ā rātou pātai i te wā tonu, me te whiwhi i tō rātou whakawhirinaki me te pono. Ehara i te mea ka whakaaro koe he mea nui rātou mā tēnei taunekeneke, engari ka āwhina hoki i a koe ki te tautuhi i ngā āhuatanga e tika ana kia mahihia hei whakapai ake i ō tukanga pakihi.
He pānga pai ngā kōrerorero ora ki te wheako kaiwhakamahi i runga i tō paetukutuku mā te whakaatu i te pono me te pono o te waitohu o tō kiritaki, inā koa ka whakautu wawe koe.
Hei tāpiri, mā ngā kōrerorero ora koe e whai wāhi pai ai ki te huri i ngā kaihoko pea hei kaihoko tūturu.
I ēnei rā, e tumanako ana te iwi ki te ratonga kiritaki 24/7. Kia pono tātou, i tēnei ao tere, kāore he tangata e pai ki te tatari. Nō reira, he mea pai kia tere tonu tāu whakautu ki ō kiritaki.
Me whakahua rānei te roa o te wā whakautu me te hononga ki te wāhanga FAQ. Tērā pea ka taea e te wāhanga FAQ te whakaoti i tā rātou patai, mehemea ka roa pea te wā whakautu.
2. Whakamanuhiritia ō kaihoko me ngā ohorere i ētahi wā

He whakatairanga hararei me ngā hekenga utu mō ngā wā motuhake ka tukuna e ia pakihi ki āna kiritaki. Kāore he mea hou i konei. Ki te hiahia koe kia tū motuhake i roto i ō hoa whakataetae, me mahi i ngā mea kāore e mahia ana e ētahi atu, ā, me miharo ō kiritaki.
Kia auaha, kia waiho he pānga pumau ki ō kiritaki mā te tuku kāri koha ohorere, ngā utu whakatairanga motuhake rānei ki a rātou i ētahi wā.
Ka taea e koe te tuku mihi auaha ki ō kiritaki kia kōrero mō tō waitohu. Ehara i te mea he tohu tēnei mō tō rātou hiahia ki te waitohu, engari he tohu anō hoki mō ō uara teitei.
3. Whakarei ake i ngā mea mā te whakamahi i ngā whakataetae pāpāho pāpori
Ko wai o tēnei ao kāore e hiahia ki ngā mea kore utu?
Ina koa ka tāpirihia he whakataetae iti. Kia mau tonu te aro o ō kaihoko mā te whakarite i ngā koha ngahau e hiahiatia ana kia tāpirihia tō pou ki ō rātou hoa me te hapori ipurangi kia toa ai rātou.
Ma tenei ka tae atu to waitohu ki nga kaihoko i tua atu i era i utua e koe, ā, ka whakatairangahia to waitohu ki tetahi hunga whakarongo nui ake e tika ana.
4. Whakatakotoria he tuakiri ahurei mō te reo o tō waitohu
Ko te āhua o te whakawhitiwhiti kōrero a taua waitohu te mea e whakatau ana i te tuakiri o tētahi waitohu. He uaua tonu mā te tini o ngā waitohu te whakawhanake i tētahi reo e ngāwari ana te hono atu ki te tangata, ā, e maumaharatia ana hoki, hei kukume mai i ngā kaihoko pea.
Ka piki ake te mōhiotanga ki te reo o tētahi waitohu ina he ahurei te reo.
Haunga tēnā, he mea nui kia whakatūria he reo e tika ana mō tō hunga whakarongo!
Hei whakatutuki i tēnei, he mea nui kia whakaaroarohia ngā āhuatanga me ngā kounga e paingia ana e te hunga whakarongo.
Ko te mahi e whai ake nei ko te kukume i te pono ki te waitohu mā te whakauru i ngā uara o te kamupene, te karere e hiahiatia ana, me ngā uara o te kamupene ki roto i ngā ihirangi e whakaputaina ana e te waitohu.
Mā ēnei mea katoa ka motuhake te karere, ā, ka āwhina i tō waitohu ki te waihanga hononga hōhonu atu ki tōna hunga whakarongo. Mā te haere tonu, ka mōhio te hunga whakarongo ehara tō kamupene i te pakihi kore kanohi engari he hononga tinana, he rerekē ki ētahi atu.
5. Te Tohunga Hokohoko Pāpāho Pāpori
Ehara i te mea ko te tuku whakahōutanga tūnga anake te hokohoko pāpāho pāpori . Mena he tangata takitahi, he hinonga rānei kei runga i ngā pāpāho pāpori, ka piki ake te tūponotanga o te taunekeneke a te rōpū ki ngā kiritaki pea.
Heoi anō, me whakarite e te kamupene kia rangona ana kiritaki mā te whakautu wawe ki ā rātou urupare katoa, ahakoa he whakaata aua urupare i ā rātou amuamu.
Mēnā ka kōrero tika koe ki ō kiritaki, ka kitea e koe ō rātou whakaaro mō tō kamupene me āna hua. Ka kitea hoki e koe ā rātou e hiahia ana.
Ko tētahi atu mea ka taea te mahi hei wāhanga o te rautaki hokohoko pāpāho pāpori ko te tuku pānui auau. Mā te auau o tō tuku pānui ka whakatau te maha o ngā whai wāhitanga ka whiwhi koe ki te hono atu ki te hunga whakarongo o tō kamupene.
I te wā e tuku kōrero ana, me whai whakaaro ko ngā ihirangi o ngā tuku kōrero me taunekeneke; hei tauira o ngā ihirangi taunekeneke ko ngā pōti me ngā pātaitai , me ētahi atu. Mā ēnei ihirangi ka taea te puta he kōrerorero i waenganui i te kamupene me tana hunga whakarongo, he taunekeneke e pai ana ki te hunga whakarongo.
6. Whakawhaiarohia te wheako o te kiritaki
Hei whiwhi i tētahi mea mai i tētahi, me meinga rātou kia whakaaro kei te nui ake tā rātou whiwhinga mai i te tauwhitinga. He māmā noa iho te kī, me whakaaro te taha kē he nui ake te uara o tā rātou e whiwhi ana i tā rātou e hoatu ana ki a koe hei utu.
Me hono atu tēnei ki te whakaaro ko te kamupene te hoa o te kiritaki, ā, kei reira hei whakaoti rapanga, hei whakatutuki rānei i tētahi matea, i tētahi wawata rānei. Ka whiwhi te kamupene i tētahi painga i roto i te hinengaro o te kiritaki mēnā ka taea e ia te waihanga i tētahi āhua hoa i roto i te hinengaro o te kiritaki.
Ko te mea nui ko te whakawhaiaro i te wheako o te taunekeneke a te kiritaki me te kamupene.
Me rite te tangata ki te kōrero ki tētahi hoa i a ia e taunekeneke ana me te māngai o te kamupene. Engari kia angitu ai tēnei, he mea tino nui kia mārama te waitohu, te kamupene rānei ki ngā hiahia o te kiritaki me ā rātou matea.
I ētahi wā, me waihanga e koe tētahi hiahia kāore e kitea wawetia ana e te kiritaki. He painga ēnei katoa mō te kamupene me āna kiritaki, nō reira me whai tonu ia waitohu me ia kamupene ki tēnei me te aroturuki i tana haerenga kiritaki me te mātakitaki i te taunekeneke a ngā kiritaki me te waitohu/kamupene.
7. Ko te ihirangi te mea nui
He māmā ake te whakarite ihirangi ki ō kiritaki mēnā he nui ake tō mōhio ki a rātou. Hei waihanga ihirangi whakahihiri, me whakarite kia whai tikanga. Hei tauira, ka tūtohu te raupaparorohiko a Amazon i ngā pukapuka i runga i ngā mea i hokona e koe i te wā i hoko pukapuka ai koe i runga i a Amazon.
Ka maioha te hunga pānui pukapuka ki ēnei whakaaro, nā te mea ka māmā ake te kimi pukapuka e whai ake nei.
Kāore e herea noa ngā ihirangi ki ngā rerenga kōrero, ki ngā kīanga, ki ngā kupu rānei; ka taea hoki e koe te waihanga i ngā ataata e tika ana, e whakahihiri ana, e taunekeneke ana hoki.
Ko te rongonui o ngā ihirangi ataata ka taea te kī ko tōna mana hei huarahi kōrero. Mā ngā kōrero ka hono te tangata ki ngā pakihi, ka hanga hononga hoki i waenganui i a rātou. Ko koe, hei kaiwhakataki pakihi, ka kōrero tika koe ki ō kiritaki mā roto i ō kōrero.
He nui ake ngā mōhiotanga o ngā kiritaki mō ngā hua me ngā ratonga e tukuna ana me ngā ihirangi ataata, ki te whakaritea ki tētahi atu momo pāpāho. Kua tino rerekē te āhua o te hanga ihirangi ataata i ngā tau kua taha ake nei.
Ko te whakatika ataata i runga i YouTube me te waea atamai anake ngā mea e hiahiatia ana hei hanga ataata kounga.
8. Whakapai ake i te wheako matihiko o tō paetukutuku
Me ngāwari te whakamahi i tō paetukutuku, ā, kia ātaahua hoki te titiro, kia taea ai e koe te kukume i ngā kiritaki pea ki te ipurangi. Me whakarite kia arotauhia tō paetukutuku mō te haere mai ki ngā miihini rapu i te tuatahi.
Kia tino arotauhia tō pae tukutuku mō ngā miihini rapu mā te noho tonu ki ngā tikanga pai rawa atu. Me titiro hoki koe ki te mahi a tō paetukutuku ina tae mai ki te tirotiro.
He pūnaha whakatere māmā noa iho tōna?
Me ngāwari te kimi a ō kaihoko i ngā mōhiohio e hiahiatia ana e tō paetukutuku.
He mea nui anō hoki te whai i tētahi pae tukutuku e pai ana mō ngā waea pūkoro. He mea nui anō hoki tētahi hoahoa ma, ngāwari ki te pānui, he nui ngā wāhi mā, me ngā momotuhi nunui. Me whakarite noa kia ngāwari, kia maeneene hoki te rere o tō paetukutuku.
9. Whakahaerehia te hokohoko whanaungatanga
Kia angitu ai koe, me hanga hononga ki ō kiritaki. Ka atawhaitia, ka whakatupuhia hoki ngā kiritaki mā roto i ngā hononga i roto i te hokohoko hononga, he rautaki roa tēnei.
Hei huarahi e aro ana ki te kiritaki, ko te arotahi ko te hanga whakawhirinaki me te whanaungatanga mā te whakarato ratonga kiritaki tino pai, te tuku hua kounga teitei, me te whakarato hua kounga teitei.
Ka taea hoki te hanga whanaungatanga mā te waihanga ihirangi, te tuku īmēra mā te arotahi ki ngā kaupapa hokohoko īmēra, me te taunekeneke ki ētahi atu i runga i ngā pāpāho pāpori.
10. Arotahi ki te pono o te kiritaki

Kāore e taea te whakanui rawa i te hiranga o te pono o ngā kiritaki i roto i te taiao pakihi o ēnei rā. Kāore e kore he pai ake te pupuri i ngā kiritaki o nāianei i te kimi i ngā kiritaki hou.
Me tuku e ngā kamupene he wheako kiritaki whakamīharo hei hanga i tēnei pono. He mea nui kia tukuna he whakatenatena ki ngā kiritaki kia hoko pinepine atu, kia noho pono hoki ki tāu pakihi.
Kei roto pea i ēnei whakatenatena ngā hekenga utu motuhake, ngā kaupapa pono , me ngā tohu tāpiri. Mā tō rātou pono ki tō waitohu ka nui ake te tūponotanga ka tūtohu atu rātou i a koe ki ō rātou hoa me te whānau.
11. Whakamahia ngā tātaritanga hei kohikohi i ngā Māramatanga
Akohia ngā kōrero mō ō kiritaki me ā rātou whanonga mā te tātari i ngā raraunga ka kohia e koe.
He maha ngā huarahi hei whakapai ake i te whai wāhitanga a ngā kiritaki, tae atu ki:
- Te tātari i te whakamahinga a ngā kiritaki i tō hua/ratonga.
- Te mōhio ki ngā manakohanga me ngā matea o tō hunga whakarongo.
- Te whakarato māramatanga ki ngā āhuatanga, ki ngā huringa rānei e hiahiatia ana i te wā o te hoahoa.
- Te matapae i te mahinga o te kaupapa i mua i te whakarewatanga me ngā mōhiohio.
- Te whakawhaiaro i ngā wheako a te kiritaki.
Mā tō kohikohinga raraunga koe e āwhina ki te wehewehe i ngā tikanga e whai hua ana hei whakapai ake i te whai wāhi mai o ngā kiritaki me ngā tikanga kāore e whai hua ana.
12. Whakawhiwhia ngā kaihoko mō te whai wāhi mai

Ka taea e koe te tuhi i ngā kōrero mai i te umanga petipeti mō tēnei mea. Ko te tikanga ka taea e koe te utu i ō kiritaki mō te whai wāhi atu ki tō waitohu, kamupene, tae atu ki tō paetukutuku.
Ko te whai wāhi, i tēnei wā, ka taea te whakauru ki ngā mea katoa mai i te whakamahi tūturu i te hua, te taunaki i runga i tētahi wānanga, te whakamārama me pēhea te whakamahi i runga i tētahi tūāpapa pērā, me ētahi atu.
Tērā pea he pūnaha tohu e hoatu ana ki ō kiritaki, inā koa ko te hunga pono.
13. Ngā kiritaki hei hoa auaha
I tika tāu i rongo ai. Me hanga ō kaihoko hei kaiwhakahaere rautaki hohe. Kohikohia tika ā rātou whakaaro auaha hua, kia whakatenatenahia ai te whai wāhi mai me te whiwhi māramatanga ki ngā tumanakohanga hurihuri a ngā kaihoko.
Mā te mahi tahi me ō kiritaki ki te whakawhanake hua, ka mōhio rātou he mea nui rātou, ā, ka āwhina i tō kamupene kia noho matatau ki ngā mahi auaha.
14. Kia maumahara ki tō tīma
Ka taea anake te whakarato ratonga kiritaki tino pai mēnā he tino pai tō tīma ratonga kiritaki. Ko te kaihoko ratonga kiritaki pea te tangata tuatahi e kōrerohia ana e te kiritaki.
Nō reira, me whai tāngata koe hei māngai ratonga kiritaki e tika ana mō ngā hiahia me ngā whakaahuatanga i te huarahi pai rawa atu, ā, he tino pūkenga hoki ki tā rātou mahi, arā, ki te mahi tahi me ngā momo kiritaki katoa.
Ahakoa tērā, he mea nui kia mahi koe mō te oranga o āu kaimahi mā te whakarite kia whiwhi rātou i tētahi taiao mahi e pai ana mō rātou, e wātea ana hoki ngā rauemi katoa e hiahiatia ana pērā i te hangarau me ngā taputapu hei whakahaere i ā rātou mahi me te ngāwari me te tika.
Ka taea hoki e koe te whakarite kia tino whakangungua ō kaimahi ki te tautoko i ō kiritaki. Heoi anō, tukua rātou kia tū motuhake kia taea ai e rātou te mahi pai ki ō kiritaki.
Kaua hoki e wareware ki te whakarite kia whiwhi utu ō kaimahi ina whakapau kaha rātou mōu, mō tō kamupene, me ō kiritaki. Mā te kaimahi harikoa ka noho harikoa ō kiritaki, ā, ka noho harikoa koe!
15. Kia mau tonu ki ngā whakamōhiotanga pana
He karere whakamōhiotanga pana ka puta mai i tō mata ahakoa kāore koe e whakamahi ana i te pūtirotiro. Ka noho hono tonu ngā pakihi me ngā waitohu ki ā rātou kiritaki mā roto i ngā whakamōhiotanga pana.
Ko te whai huatanga o ēnei mahi ko te mea ka puta mai me te kore e hiahiatia kia whakatuwherahia he taupānga e ngā kaiwhakamahi. Haunga te whakamahara i ngā kiritaki ki ngā rā kati me ngā utu pai, ka taea hoki e rātou te whakarato i ngā mōhiohio whai hua ki a rātou.
Ki te tuku whakamōhiotanga pana koe i te wā tika, ka whakamaharatia ō kiritaki kia whakamahi i ō tuku wā-iti.
whakaaro whakamutunga
Ka hoki tātou ki tā tātou kaupapa matua i konei. Ko ngā pakihi e aro ana ki te kiritaki anake ngā tauira angitu i roto i te ao matihiko tere o ēnei rā. I tēnei ao kī tonu i ngā kōwhiringa, me meinga ō kiritaki kia rite ki te kore he wāhi kē atu hei haere atu mā rātou.
Kia mārama ki ō rātou hiahia, kia whai i ā rātou whakaaro, ā, kia whakarite hoki i te ratonga whai muri i te hoko pai rawa atu hei kohikohi i te turanga kiritaki pai rawa atu, whai hua hoki.
Ehara i te mutunga o te tukanga ēnei rautaki. Ina hoki, kāore he mutunga o tēnei tukanga.
Heoi anō, he mahere ara tika tēnei hei ārahi i tō pakihi kia noho hei mahi e aro nui ana ki te kiritaki!
