11 Nā polokalamu kōkua Shopify maikaʻi loa a me nā lako polokalamu

Hoʻololi nā mea kūʻai aku i kahi mea hoʻokūkū ma hope o kahi ʻike maikaʻi ʻole, a ʻo 80% o nā mea kūʻai aku e hahai i kēia ala.

Hoʻomālamalama ka NewVoiceMedia i nā hopena o ka ʻike maikaʻi ʻole o ka mea kūʻai aku ma ʻAmelika Hui Pū ʻIa; hōʻike ka noiʻi e kū nei ʻo ʻAmelika i kahi poho o $ 62 biliona i kēlā me kēia makahiki ma muli o nā ʻike maikaʻi ʻole o ka mea kūʻai aku.

E uhi ana i ka 23% o ka māhele mākeke US, ʻo Shopify kekahi o nā mea nui loa anuu eCommerce i loko o ke ao nei.

ʻO ka mea pōmaikaʻi, inā he mea hoʻohana Shopify ʻoe, hiki iā ʻoe ke hoʻomaikaʻi maʻalahi i ka ʻike mea kūʻai aku ma o ka hoʻohana ʻana i kahi HelpDesk app.

E ʻae kēia iā ʻoe e hāʻawi i nā hoʻoholo wikiwiki i kāu mea kūʻai aku a hōʻemi i ka friction i ke kūʻai aku.

Inā ʻoe e ʻimi nei i kahi Shopify app e hoʻokele i nā tiketi kākoʻo o nā mea kūʻai aku a i ʻole e hoʻokaʻawale i nā hana hou, ua uhi mākou iā ʻoe.

Eia, ke kaʻana nei au i nā polokalamu HelpDesk maikaʻi loa hiki iā ʻoe ke hoʻohana e hoʻomaikaʻi i ka ʻike mea kūʻai aku ma kāu mau hale kūʻai Shopify.

1. ʻO Gorgias

He kū hoʻokahi ʻo Gorgias i ka hoʻohālikelike ʻia me nā noi Shopify HelpDesk ʻē aʻe.

ʻO kēia keʻena kōkua kōkua lawelawe, i hoʻolālā ʻia no nā mea hoʻohana hale kūʻai eCommerce Shopify, hāʻawi i nā mea hana a me nā mea hiki ke komo pū me ka nānā ʻana i ka mōʻaukala o ka mea kūʻai aku (me ka leka uila, kelepona, nā kauoha koʻikoʻi, a me nā helu helu), ka hana ʻana a me ka hoʻokele, nā mea pane auto, ka hoʻohui ʻana i ka leka uila, nā memo kūloko, nā ʻōlelo. , nā hiʻohiʻona maʻamau, a me ke noi ʻana i ka hana.

ʻOi aku ka maikaʻi no nā hōʻailona i hoʻokumu ʻia, kōkua ʻo Gorgias iā ʻoe i ke kākoʻo ʻana i kāu hui lawelawe mea kūʻai aku ma ke kōkua ʻana iā lākou e huki i ka ʻikepili e pili ana i nā uku, hoihoi, a me nā kikoʻī kauoha like ʻole i ka manawa.

E ʻae ia iā ʻoe e hoʻohui a hoʻohui pū me nā mea kūʻai aku ma nā ʻano pūnaewele media like ʻole Facebook, Outlook, a me Twitter.

Pros

• Hiki iā ʻoe ke mālama i nā kamaʻilio no ka wā e hiki mai ana ma o kāna hiʻohiʻona maʻamau.
• Hiki iā ʻoe ke hoʻokaʻawale i nā pane i nā nīnau i nīnau pinepine ʻia.

Con

• ʻAʻole maʻalahi ka hui ʻana o Gorgias a me nā hiʻohiʻona kamaʻilio kūloko no ka poʻe hoʻomaka.
• ʻAʻole ia e ʻae iā ʻoe e hōʻailona i ka tiketi i heluhelu ʻole ʻia, hiki ke alakaʻi i ka nalowale o nā tiketi.

Nā uku a me nā hoʻonohonoho

• Kumu ma $60 no ka mahina.
• Pro ma $300 i kēlā me kēia mahina.
• Kiʻekiʻe ma $750 i kēlā me kēia mahina.
• ʻO ka ʻoihana kahi hoʻolālā kumu kūʻai maʻamau.

ʻO nā hoʻolālā kumukūʻai ʻo Gorgias i ʻōlelo ʻia ma luna nei he hoʻāʻo manuahi 7 lā.

2. Zendesk

Me nā mea hoʻohana ʻoi aku ma mua o 160,000 e hilinaʻi nei ma kēia kahua, ʻo Zendesk kekahi o nā ʻoi loa Shopify HelpDesk solutions.

E like me Zluri, ʻike ʻia ʻo Zendesk e hoʻonui i ka ʻoluʻolu o ka mea kūʻai aku e 25%, hiki ke alakaʻi i kahi hoʻonui nui i nā ʻōlelo o kāu kūlana lawelawe mea kūʻai aku Shopify.

Manaʻo ʻo Zendesk e kau ʻia kāu mea kūʻai aku a me nā pilina hui ma kahi dashboard hoʻokahi no ka maʻalahi o kāu hui a me nā mea kūʻai aku. Me kona laulā o nā koho hoʻolālā (cloud, web-based, android, iOS, a me SaaS), ʻaʻole i kūpono ka manawa kūpono ʻole i kāu OS makemake.

ʻO ka hoʻokele moʻokāki, ka hoʻokele koho ʻana, ka hoʻokele automated, nā kamaʻilio hui, ke kikowaena kelepona i hui ʻia, ka nānā ʻana i nā waiwai, nā mākaʻikaʻi moʻokāki, a me ka hāʻawi ʻana i nā kelepona ʻokoʻa he mau mea liʻiliʻi wale nō ia o kāna mau hiʻohiʻona i hiki iā ʻoe ke leverage no kāu hale kūʻai eCommerce.

Eia nō naʻe, me kāna kumukūʻai o kēia manawa, kūpono loa ʻo Zendesk no nā hōʻailona hoʻokumu.

Pros

• Hele mai kāna hiʻohiʻona kamaʻilio ola me ka hui pū ʻana o nā mea hoʻohālikelike, nā helu kamaʻilio, a me ka nānā ʻana i nā malihini.
• Hiki iā ʻoe ke mālama i nā nīnau i nīnau pinepine ʻia e kāu mea kūʻai aku.
• Hoʻohui ʻia me kahi ākea o nā ala pāpaho.

Con

• ʻAʻohe o nā hiʻohiʻona kikoʻī kikoʻī.
• Nānā ʻia no ka loaʻa ʻana o nā pilikia data-centric e like me nā koho ʻē aʻe.
• ʻAʻole maʻalahi ka hui pū ʻana.

Nā uku a me nā hoʻonohonoho

Hoʻomaka ke kākoʻo kumu ma $19 i kēlā me kēia mahina.

3. Kuhi

ʻO Freshdesk kahi ao a me SaaS-based customer service application e mālama ana i nā pono o nā hale kūʻai eCommerce ma Shopify. Loaʻa iā ia ma mua o 50,000 mau mea hoʻohana ma luna o ka moku, a ke piʻi nei kēlā helu i kēlā me kēia lā.

Me ka hilinaʻi like ʻole, hiki iā Freshdesk ke lilo i hoʻokahi o nā ʻoihana lawelawe ʻoihana maikaʻi loa no nā ʻoihana liʻiliʻi a me ka nui.

Hāʻawi ia i nā hiʻohiʻona e like me nā mea hana hui, ka hoʻokumu ʻana a me ka hoʻokele waiwai, ka hoʻokele hihia, ka hoʻokele ʻana i ka hāʻawi ʻana, ka hoʻokele automated, nā metric hana, ka hoʻokele manaʻo, ka wānana wānana, a hiki iā ʻoe ke hoʻopaʻa i nā kau.

Me Freshdesk, hiki iā ʻoe ke hāʻawi i kahi koho lawelawe ponoʻī i kāu mea kūʻai aku, hoʻokele i nā SLA, a hoʻopuka pū i nā hōʻike kikoʻī.

Pros

• Loaʻa iā Freshdesk kekahi o nā dashboards intuitive ma waena o kāna mau mea hoʻokūkū.
• Hāʻawi ia iā ʻoe i nā mea hana automation akamai e hoʻomaʻamaʻa i kāu kaʻina hana lawelawe mea kūʻai aku.

Con

• Loaʻa iā ia nā hiʻohiʻona e noʻonoʻo ana i nā pahu pahu e like me ka hāʻawi ʻana i nā leka me nā mea loaʻa he nui.
• ʻAʻole maikaʻi ka hoʻoili ʻana i nā tiketi.

Nā uku a me nā hoʻonohonoho

• Free
• Ka ulu ʻana ma $13.42 no kēlā me kēia ʻelele / mahina.
• Pro ma $48.34 no ka ʻelele / mahina.
• ʻOihana ma $76.55 no ka ʻelele / mahina.

4. ʻO Tidius

He polokalamu lawelawe mea kūʻai aku ʻo Tidio.

ʻOi aku ka maikaʻi no nā ʻoihana liʻiliʻi, hiki iā ʻoe ke hoʻoponopono i nā nīnau a pau o kāu mea kūʻai aku ma kahi ala kūpono a kūpono hoʻi.

Ma o ola eʻauʻau kai widget, e loaʻa ana kāu hale kūʻai eCommerce ma Shopify i kāu mea kūʻai aku 24/7. Eia kekahi, ʻoiai ua kākoʻo ʻia me ka naʻauao artificial, hiki iā ʻoe ke hoʻopili me kāu mea kūʻai aku i ka manawa maoli.

Hoʻopili ʻia ʻo Tidio me ke ao, ka punaewele, SaaS, Mac a me Windows papapihi, a me ka mobile: iOS, Android, a me iPad. Hoʻolako ʻia me ka nānā pono ʻana, ka hoʻokele leka uila, ka hui ʻana o nā ʻaoʻao ʻekolu, ke kamaʻilio ola, geotargeting, routing, ka nānā ʻana i nā malihini kipa, a me CRM.

Eia nō naʻe, ʻo kekahi o kāna mau hiʻohiʻona maikaʻi loa ʻo Tidio e ʻae iā ʻoe e nānā pono i nā kamaʻilio.

Pros

• ʻO nā widget hiki ke hiki iā ʻoe ke launa pū me kāu mea kūʻai aku i ka manawa maoli.
• ʻAe ʻo Tidio iā ʻoe e hoʻokaʻawale i nā nīnau i nīnau pinepine ʻia e kāu mea kūʻai.

Con

• ʻAʻole ʻae ʻo Tidio iā ʻoe e hoʻokele i nā kamaʻilio ʻana ma nā paepae media e like me Instagram, Twitter, a me WhatsApp.
• No ka mea he hoʻolālā kumukūʻai no kēlā me kēia mea hoʻohana, hiki iā ia ke hana no nā ʻoihana liʻiliʻi me kahi hui liʻiliʻi a pilikia me nā hui nui.

Nā uku a me nā hoʻonohonoho

• Kūʻokoʻa a hiki i 3 mea hoʻohana.
• Chatbots ma $39 i kēlā me kēia mahina.
• Mea kamaʻilio ma $15 i kēlā me kēia mahina (ua uku ʻia i kēlā me kēia mea hoʻohana).

5. Re: kāhāhā

Me ke kamaʻilio ola e like me kāna hiʻohiʻona koʻikoʻi, ʻo Re: amaze kekahi o nā mea pāʻani nui i ka wā e hiki mai ana i nā noi Shopify HelpDesk. Loaʻa iā ia nā mea āpau āu e pono ai e hāʻawi i kahi ʻike mea kūʻai aku poina i kāu mea kūʻai aku Shopify.

Loaʻa iā Re: amaze ke kākoʻo multi-channel no kāu koi kamaʻilio. Eia kekahi, loaʻa iā ia kahi hiʻohiʻona i kapa ʻia ʻo Team Inbox e hiki ai i kāu mea kūʻai ke noho pū me kāu hui a kōkua iā ʻoe e mālama i nā kamaʻilio āpau.

Ke alakaʻi nei i nā ʻōlelo o ka hiʻohiʻona chatbot, kōkua ia iā ʻoe e hoʻouna i nā leka e pili ana i ka URL, nā hana Shopify, a me ka manawa o nā mea hoʻohana ma kāu pūnaewele.

ʻOi aku ka maikaʻi no nā mea hoʻomaka, nā ʻoihana liʻiliʻi a me nā ʻoihana ma Shopify, he ʻōnaehana hoʻokele tiketi maikaʻi loa e kōkua iā ʻoe e hoʻonohonoho i kāu mau kamaʻilio, hoʻopiʻi, noi, a me nā mea āpau ma waena.

Pros

• Hāʻawi ia i ka hana kiʻekiʻe no ka mea ʻaʻole ia e hoʻolilo iā ʻoe i ka manawa ma nā helu tiketi, a wikiwiki a maʻalahi hoʻi e hoʻonohonoho.
• Hana ʻo ia i ka hapa nui o kāu hana akā hiki iā ʻoe ke hoʻokele iā ia a pau: nā hiʻohiʻona leka uila maʻamau, nā kikowaena hoʻokipa maʻamau, a me nā FAQ maʻamau.
• Hāʻawi iā ʻoe e nānā i nā hana a kāu mea hoʻohana ma ka pūnaewele i ka manawa maoli.

Con

• Hoʻokumu ʻia kāna kumu kumu kūʻai i kēlā me kēia mea hoʻohana (a i kēlā me kēia mahina), hiki ke pilikia kālā ke hoʻohui ʻoe i nā lālā hou aʻe mai kāu hui.
• Hiki ke hoʻohana i kāna hana hope no ka hiʻohiʻona kamaʻilio ola.
• Pono ka mea hoʻoponopono kumu ʻike i kahi hoʻomaikaʻi kahi e hiki ai iā ʻoe ke hoʻouka i nā kiʻi i loko o kahi ʻatikala, a ʻaʻole ia e kuhikuhi i kāu wahi i kahi pūnaewele waho.

Nā uku a me nā hoʻonohonoho

• Kumu ma $29 no kēlā me kēia lālā / i kēlā me kēia mahina.
• Pro ma $49 no kēlā me kēia lālā / i kēlā me kēia mahina.
• Hoʻohui i $ 69 no kēlā me kēia lālā / mahina.

6. Hub Launa Hana Hana

Kūkulu ʻia e HubSpot, ka mea i ʻike ʻia no ka hoʻomaka ʻana i nā noi maikaʻi loa, ʻo ka HubSpot Service Hub nā mea āpau āu a me kāu hui lawelawe mea kūʻai aku e kākoʻo ai i kāu mea kūʻai aku a e hōʻoia i ka loaʻa ʻana o ka ʻike mea kūʻai aku.

Hāʻawi ia i kahi ʻōnaehana hoʻokele tiketi ākea i kāu hui. ʻO kekahi o nā hiʻohiʻona maikaʻi loa ʻo kāna hoʻolālā manuahi e hāʻawi i nā hiʻohiʻona he nui.

Eia nō naʻe, inā ʻoe e hoʻohana nei i kāna hoʻolālā manuahi, e ʻike ʻoe ua kaohi ia iā ʻoe mai ka hoʻopili ʻana i ka hui kākoʻo o nā mea kūʻai aku ʻo HubSpot, ʻo ia hoʻi, ke ʻole ʻoe ma kāna kau inoa uku (Professional or Enterprise plan).

Ke lawelawe nei ma mua o 120 mau ʻāina a me 100,000 mea hoʻohana, ua hana ʻo HubSpot Service Hub i ka honua eCommerce a ʻoi aku ka nui o ka ulu ʻana me kāu ʻoihana a hana kupanaha no nā ʻoihana hou a me ka nui.

Pros

• Nā bots kamaʻilio, pahu pahu kamaʻilio, a me ke kamaʻilio ola.
• Hoʻohui me nā paepae e like me Facebook, Gmail, a me Outlook.

Con

• He paʻakikī ka hoʻoponopono maikaʻi ʻana i nā kikokikona no ka mea novice ʻenehana.
• Pono ka hoʻoikaika nui ʻana o ka hoʻonohonoho kumu ʻike.

Nā uku a me nā hoʻonohonoho

• Hāʻawi i kahi hoʻolālā manuahi.
• E hoʻomaka ma $50 i kēlā me kēia mahina.
• ʻOihana ma $400 i kēlā me kēia mahina.
• ʻOihana ma $1,200 i kēlā me kēia mahina.

7. OlaLAi

ʻO LiveAgent kekahi ʻano lawelawe lawelawe ʻoihana kaulana no nā mea nona nā ʻoihana liʻiliʻi.

Hoʻolako ʻia me ka ʻoi aku o 180 mau hiʻohiʻona kākoʻo maikaʻi loa, ʻae ʻo LiveAgent iā ʻoe e hoʻopili i kāna dashboard me kahi ākea ākea.

Ma o kēia mau kahawai, hiki iā ʻoe ke hoʻopili me kāu mea kūʻai aku me ka hoʻohana ʻana i ke kamaʻilio ola, loaʻa ka ʻike ma o nā palapala hoʻopili, ka leka uila, leverage Facebook manaʻo, a me Twitter.

ʻO kekahi o kāna mau hiʻohiʻona koʻikoʻi he puka kākoʻo, waihona ʻike, POP3 moʻokāki, SLA, automation, hoʻohui leo a me ka hoʻopaʻa leo kelepona, ka hoʻokele tiketi, ka paipu leka uila, ka hoʻohui ʻana i ka media social, a me nā mea hou aku.

Eia kekahi, loaʻa ʻo LiveAgent ma ke ʻano he laikini hoʻokipa ponoʻī a me kahi SaaS pū kekahi. Eia kekahi, i ka hāʻawi ʻana i kāna mau mea hiki i nā ʻōlelo 39, hiki iā ʻoe ke hāʻawi i kahi ʻike pilikia ʻole i kāu mau mea kūʻai aku a puni ka honua.

Pros

• Loaʻa iā ia kahi kaʻawale maikaʻi o nā modula a hiki iā ʻoe ke hoʻohana nui i kēlā me kēia ʻāpana o ka ʻōnaehana.
• Hiki iā ʻoe ke hana i nā pahu kamaʻilio kaʻawale a me nā helu leka uila no nā keʻena āpau.

Con

• ʻAʻole hiki i kāna kānana spam i ka māka.
• He paʻakikī loa kekahi o nā koho hoʻopili no ka poʻe novice tech.

Nā uku a me nā hoʻonohonoho

• Hoʻolālā manuahi me kekahi mau palena.
• Kiki ma $15 no ka ʻelele / mahina.
• Ticket + Chat ma $29 no ka ʻelele / mahina.
• Loaʻa nā mea āpau ma $49 no kēlā me kēia luna / mahina.

8. Aloha

Me ka mana o ke kamaʻilio artificial naʻauao, hui pū ʻo HeyDay i ke ʻano kanaka o kāu hui lawelawe mea kūʻai aku me nā mea kupaianaha o AI, a hāʻawi kēia noi i kahi ʻike mea kūʻai poina ʻole i kāu mau mea kūʻai aku.

Ma o nā hiʻohiʻona e like me AI-powered chatbot, clienteling, a me nā kūkākūkā wikiō, hiki iā ʻoe ke hoʻohana iā HeyDay e hāʻawi i kahi ʻike kūʻai i kāu mea kūʻai aku Shopify, ʻaʻole ʻokoʻa loa mai ka ʻike kūʻai hale kūʻai.

ʻOi aku ka maikaʻi no nā hale kūʻai kūʻai waena a me nā hale kūʻai pūnaewele, hiki iā ʻoe ke hoʻi hou i kāu mea kūʻai aku e pili ana i nā nīnau a lākou e nīnau pinepine ai. Hoʻohui ʻia, hoʻoneʻe ia i ka hana repetitive e kaumaha paha i kāu hui lawelawe mea kūʻai aku ma ke ʻano o ka pono.

Pros

• Hoʻohui ia me kāu papa inoa huahana holoʻokoʻa ma Shopify me ka ʻole e hana lima ʻoe.
• ʻAe iā ʻoe e hoʻouna i nā leka uila kamaʻilio kakali manawa ʻokoʻa inā ʻaʻole ʻoe.

Con

• ʻO kāna kumu kumu kumu kūʻai maʻalahi akā kaohi iā ʻoe i nā mea hoʻohana 200 wale nō i kēlā me kēia mahina, hiki ke haʻahaʻa loa no ka mākeke pahuhopu ʻo HeyDay.
• ʻAʻohe hiʻohiʻona e hiki ai iā ʻoe ke hoʻohui iā ia me Facebook a i ʻole Instagram.

Nā uku a me nā hoʻonohonoho

• Core App ma $49 i kēlā me kēia mahina.
• ʻOihana ma $1000 (ʻae iā ʻoe e kākau i kahi demo).

9. Kustomer

Kūkulu ʻia no nā ʻoihana eCommerce liʻiliʻi a hoʻokumu ʻia, ʻae ʻo Kustomer iā ʻoe e hāʻawi i ke kākoʻo mea kūʻai aku maʻalahi a pilikino i kāu mau mea kūʻai aku ma ka honua holoʻokoʻa. ʻIke ʻia ʻo ia no ka ʻae ʻana iā ʻoe e hoʻokele i nā puke kiʻekiʻe o nā nīnau a ka mea kūʻai aku i ka hele hoʻokahi.

ʻIke ʻia nā ʻoihana ma nā ʻoihana e hoʻohana iā Kustomer e hāʻawi i nā hopena wikiwiki i kā lākou mea kūʻai. ʻO kekahi o kāna mau hiʻohiʻona maikaʻi loa e pili ana i ka hoʻokele waiwai IT, ka hoʻokele ʻike, ke kamaʻilio ola, ke ala ala, nā pane macros, kamaʻilio multi-channel, metric hana, a me nā kānana wānana.

Eia kekahi, hiki iā ʻoe ke hoʻohui i nā kaila media social, e komo i ka hoʻokele SLA, e hōʻiliʻili i ka ʻikepili i koi ʻia ma o nā loiloi a me ka hoʻokele koho balota ma ka dashboard Kustomer. ʻO kāna hoʻonohonoho hoʻonohonoho hana a me ka hoʻokele workflow he mau pono i hoʻohui ʻia no ka ulu ʻana i nā hale kūʻai Shopify.

Pros

• Hiki iā ʻoe ke hoʻohana i nā memo a me nā ʻōlelo e hui pū me nā mea hana ʻē aʻe.
• Hāʻawi ʻo Kustomer iā ʻoe e hoʻohana iā AI a me Kustomer IQ e ala i nā kamaʻilio a me nā lula.
• Hiki iā ʻoe ke hoʻohui iā ia me ka hapa nui o nā polokalamu ʻoihana kiʻekiʻe āu e hoʻohana ai.

Con

• He kiʻekiʻe aʻo ʻo Kustomer a he hakakā paha ia no nā lālā hou o kāu hui lawelawe mea kūʻai aku.
• He paʻakikī ka hoʻohui ʻana o nā SDK ma Kustomer ma muli o nā palapala ʻino.
• Hiki ke hoʻopaʻa ʻia kāna mau hoʻolālā kumukūʻai no ka mea e hana ana ia ma ke kumu pākahi a me kēlā me kēia mahina.

Nā uku a me nā hoʻonohonoho

• ʻOihana ma $89 no ka mea hoʻohana / mahina.
• Loaʻa ma $139 no ka mea hoʻohana / mahina.

10. Verloop.io

ʻO Verloop.io kahi kahua kamaʻilio AI e hoʻohana ana i ka hoʻoponopono ʻōlelo kūlohelohe kiʻekiʻe (NLP) a aʻo aʻo (ML) e kōkua iā ʻoe e hoʻoholo i kāu mau nīnau mea kūʻai aku a hāʻawi i nā ʻike mea kūʻai aku leʻaleʻa.

Me kāna ʻenehana kiʻekiʻe, kōkua ʻo Verloop.io iā ʻoe e hoʻohuli i ke kōkua i loko o ka hale kūʻai ma kāu hale kūʻai Shopify ma ka honua holoʻokoʻa.

ʻOi aku ka maikaʻi no nā ʻoihana eCommerce, hale kūʻai, a me BFSI, ʻo kēia Shopify HelpDesk noi he hoʻonohonoho ikaika o nā hiʻohiʻona: ka memo hui, alakaʻi alakaʻi, alakaʻi ʻikepili, nā pane canned, hoʻonohonoho hoʻonohonoho, geotargeting, alakaʻi alakaʻi, hui pū ʻana o nā ʻaoʻao ʻekolu, a me ka bot pre-configured. .

Eia kekahi, me kona hiki ke kōkua iā ʻoe e hahai i nā malihini ma kāu pūnaewele, ua ʻoi aku ka maikaʻi o kāu mau pilina me nā mea kūʻai aku.

Pros

• Hiki iā ʻoe ke hahai i ka ʻike o ka mea kūʻai aku me nā kamaʻilio mua, kahi a me ka mōʻaukala kūʻai.
• ʻAe ʻo Verloop.io iā ʻoe e hōʻano hou i kāu mea kūʻai aku e pili ana i ka hoʻihoʻi, hoʻouna ʻana, a me nā kikoʻī kauoha ʻē aʻe.

Con

• ʻAʻole like ka intuitive o kāna mea hoʻohana e like me nā mea hoʻokūkū, a he mea paʻakikī paha kēia no nā mea hoʻohana hou.
• Hiki ke wehe ʻia ka branding Verloop inā aia ʻoe ma ke kiʻekiʻe kiʻekiʻe o nā hoʻolālā kumu kūʻai.

Nā uku a me nā hoʻonohonoho

E hoʻonohonoho i kahi demo a hoʻoholo i ke kumu kūʻai e like me ia.

11. DelightChat

Kūkulu ʻia no nā mea nona ka ʻoihana liʻiliʻi a me ka liʻiliʻi D2C a me eCommerce, ʻo DelightChat kahi hopena hoʻokahi no nā haneli o nā ʻoihana eCommerce.

ʻIke maikaʻi ʻia ʻo ia no kāna dashboard holoʻokoʻa e hiki ai iā ʻoe ke hoʻokele maʻalahi i kāu manaʻo a me nā hoʻopiʻi o kāu mea kūʻai aku, a hoʻoholo i kēia mau nīnau ma o ke kamaʻilio mua ʻana a DelightChat i kāu mea kūʻai aku.

Ma waho aʻe o ka lilo ʻana i mea kūʻai aku, hiki iā ʻoe ke kamaʻilio me kāu hui.

Eia kekahi, hiki mai ia me nā mana e like me ka live chat widget, ka leka uila, Instagram a me Facebook pane pane, WhatsApp API, Instagram, a me Facebook DM hoʻohui, a me kahi pahu pahu hui e hiki ai iā ʻoe ke hana pū me nā lālā o kāu hui ma nā ala āpau a me nā mea āpau. i hoʻokahi pale i hoʻohui ʻia.

Pros

• Loaʻa iā ia nā hiʻohiʻona widget lawelawe ponoʻī e hiki ai i kāu mea kūʻai ke hahai i nā kauoha me ka ʻole o ke koi e hiki i kāu hui.
• ʻO nā hiʻohiʻona e like me nā pane wikiwiki a me nā pane automated he mea maikaʻi loa ia e hoʻonui i ka pono o kāu hui lawelawe mea kūʻai aku.

Con

• He mea hou loa ʻo DelightChat i ka ʻoihana a nele i ka hilinaʻi ma mua o ka hilinaʻi.
• Loaʻa iā ia ke kumu kūʻai ma ke kamaʻilio ʻana, no laila ʻaʻole kūpono inā makemake ʻoe i nā kumu kumu kūʻai ʻē aʻe.

Nā uku a me nā hoʻonohonoho

• Hoʻomaka ma $29 i kēlā me kēia mahina.
• Hoʻonui i $49 i kēlā me kēia mahina.
• Ka ulu ʻana ma $249 i kēlā me kēia mahina.

Hoʻopau

ʻO ke kī i ka holomua o kahi ʻoihana eCommerce hauʻoli nā mea kūʻai.

ʻOiai he mea nui nā ʻāpana e like me ka maikaʻi o nā huahana, ka hoʻolālā hoʻolālā, ka manawa hoʻopuka, a me ka hoʻolālā pūnaewele, ʻo ka lawelawe mea kūʻai aku he mea koʻikoʻi akā ʻike ʻole ʻia e pāʻani ana i ka kūleʻa o kāu pūnaewele eCommerce.

Ma kēia papa inoa, ua hoʻokomo wau i kahi ākea o nā noi Shopify HelpDesk, no nā ʻano ʻoihana āpau. Manaʻo wau e ʻike ʻoe i kāu hoʻonā lawelawe mea kūʻai aku ma waena o kēia mau polokalamu.