ʻO ka NPS, a i ʻole Net Promoter Score, kahi waiwai e hoʻoholo ai i ka manaʻo o kāu mea kūʻai aku e pili ana i kāu hōʻailona a pehea hoʻi lākou e haʻi aku ai i nā mea ʻē aʻe e pili ana i ka huahana.
A ma ke ʻano he hoʻomaka, ʻo NPS kekahi o nā metric mua āu e pono ai e nānā a hoʻomaikaʻi mau.
Ua ʻike paha ʻoe i kēia kaʻina hana ma ka nahele. No ka laʻana, ua kūʻai wale ʻoe i kahi huahana a ua koi ʻia e pane i ka nīnau:
"Pehea paha ʻoe e ʻōlelo aku ai (X Business) i kahi hoaaloha a i ʻole hoa hana ma ka pālākiō o hoʻokahi a ʻumi?
ʻO ke kumu i ʻike nui ai ʻoe i kēia nīnau ʻo ia wale nō ke ala e helu ai i kāu NPS. Mai kēia nīnau, ua kapa inoa ʻia ka poʻe i pane ma waena o hoʻokahi a me ʻeono.
ʻO ka poʻe i pane i ka ʻehiku a me ʻewalu, he mau mea paʻa. ʻO ka hope, ʻike ʻia ka poʻe i koho i ka ʻeiwa a me ka ʻumi he poʻe hoʻolaha.
ʻO ke ala e helu ai i kāu NPS, ʻo ia ka helu mua ʻana i kāu pākēneka o nā mea hoʻolaha a me nā mea hōʻino a laila unuhi i kāu mau mea hōʻino mai kāu mau mea hoʻolaha. ʻO ka mea maʻamau, ʻoi aku ka maikaʻi o ka NPS ma luna o 0 no ka mea ʻoi aku ka nui o kāu mau mea hoʻolaha ma mua o nā mea hōʻino, akā hiki ke ʻokoʻa kēia mai kēlā me kēia kahua.
No ka laʻana, ʻo ka helu NPS awelika no ka lawelawe TV, e laʻa me Comcast, he 11, ʻoiai ʻo ka awelika o ka mea kūʻai aku kaʻa he awelika o 48.
Eia kahi hiʻohiʻona o ke ʻano NPS:
ʻOiai he mea maʻalahi kēia kaʻina hana o ka ʻoluʻolu o kāu mau mea kūʻai aku, ʻo ka hoʻomaopopo ʻana a me ka hoʻonui ʻana i kāu helu NPS hiki ke lilo i mea koʻikoʻi nui i ka loaʻa ʻana o ka traction ma ke ʻano he ʻoihana.
ʻO kēia kahi e komo ai ka polokalamu NPS e kōkua iā ʻoe e hoʻoikaika i kāu kaʻina o ka hōʻiliʻili ʻikepili a hōʻike iā ʻoe pehea e hoʻomaikaʻi ai i kāu helu, hoʻololi i kēlā mau ʻehiku a me ʻewalu i ʻeiwa a me ʻumi.
Wahi a LUMOA, ʻelua hapakolu o nā hui ke hoʻohana nei i ka NPS, no laila eia ka 9 o nā polokalamu maikaʻi loa ma ka mākeke e hāʻawi iā ʻoe i nā ʻike e pono ai ʻoe e mālama i kāu Startup ma mua o ka pihi.
E hoʻomaka kākou!
1. ʻO Sparrow Survey
Wahi a ka pūnaewele Survey Sparrow, ʻo ia ke kahua noiʻi NPS maikaʻi loa ma ka honua - ʻoi aku paha ka maikaʻi ma ka honua holoʻokoʻa.
Inā paha i hele mai nā extraterrestrials me ka polokalamu NPS maikaʻi a i ʻole, ʻo ka maʻalahi o ka hoʻohana ʻana a me ka hohonu o nā mea hana i loaʻa ma Survey sparrow he mea kupanaha loa.
Hāʻawi kēia paepae i nā nīnau hahai maʻalahi e kōkua i ka hoʻonui ʻana i ke kumu i pane ai ka mea kūʻai aku i kahi nīnau ma kekahi ala.
Hiki i nā nīnau hāmama ke ala maikaʻi loa e hoʻomaikaʻi ai i kou ʻike i ka manaʻo o ka mea kūʻai aku. Hāʻawi ka sparrow survey i ka automation paʻakikī o ka wā e hoʻouna ʻia ai nā noiʻi NPS.
Hoʻopili kēia i ka manawa a me ka pinepine. Hiki ke nānā ʻia kāu helu NPS, i hōʻano hou ʻia i ka manawa maoli, me ka awelika ʻoihana kikoʻī no kāu ʻoihana.
Inā ʻo kāu ʻoihana ma hope o ka polokalamu NPS kūʻokoʻa maikaʻi loa, e ʻike pono e nānā i kēia.
Key Hiʻona:
- Nā nīnau hahai ʻakomi
- ʻOmomia paʻakikī
- Nā mea hou NPS manawa maoli
- E nānā i kāu helu e pili ana i ka awelika ʻoihana
Nā Papa Hoʻolālā:
Hāʻawi ʻo Survey Sparrow i ʻekolu mau kumu kūʻai: $149.00 no 25k pane i kēlā me kēia mahina. $$449.00 no nā pane 100k i kēlā me kēia mahina a ʻoi aku ka nui o nā hiʻohiʻona ma mua o ka papa inoa nui i hoʻokomo ʻia i ka hoʻolālā mua. ʻO kā lākou koho ʻekolu he mau hiʻohiʻona a koi iā ʻoe e hoʻopili iā lākou no ka ʻike kumu kūʻai.
2. Satismeter
Ke nānā aku nei ʻo Satismeter i ʻelua mau mea nui o nā noiʻi NPS. Ke hoʻokō nei i kāu mau noiʻi NPS ma kāu mau kahua āpau a me ka maʻalahi o ka hoʻomaopopo ʻana a me ka hana ʻana i nā hopena.
ʻAe ʻo Satismeter iā ʻoe e hoʻokomo i kāu mau noiʻi NPS i nā leka uila, nā pūnaewele, a me nā polokalamu (ʻo iOS a me Android). Hiki iā ʻoe ke hoʻololi i ka huaʻōlelo o kāu NPS e hōʻoia i kūpono ia me ka huahana, lawelawe, a i ʻole pehea ʻoe e hiki ai i kāu mea kūʻai.
Hoʻomaopopo kēia i ka ʻike i ka mea kūʻai aku, e ʻoi aku ka nui o ka pane ʻana i ka nīnau.
Ma luna o ka hōʻike ʻana i kāu helu NPS, hōʻike pū ʻia ʻo Satismeter i ka haʻihaʻi ʻana o nā pane pololei ma ke ʻano helu helu a me ka pakuhi, e maʻalahi ke ʻike i nā ʻano e pili ana i kāu helu.
Key Hiʻona:
- Hiki ke hoʻokō ʻia ma nā ʻano like ʻole (e laʻa, nā polokalamu a i ʻole nā pūnaewele, a i ʻole leka uila)
- Intuitive e hoʻomaopopo i nā hopena
- Hua'ōlelo hiki ke hoʻopilikino
- Hoʻohana ʻia nā mea hoʻoulu hanana e hōʻoia i ka nīnau ʻia o nā mea kūʻai aku i ka manawa maikaʻi loa.
Nā hoʻolālā kumukūʻai: $49 i kēlā me kēia mahina no 300 pane i kēlā me kēia mahina. $99 i kēlā me kēia mahina no 1000 pane i kēlā me kēia mahina. $299 i kēlā me kēia mahina no 10,000 pane i kēlā me kēia mahina.
Aia kekahi ho'āʻo manuahi o 100 pane ʻaʻole e hoʻopiʻi ʻakomi iā ʻoe ke hiki i ka palena pane 100.
3. YesInsights
ʻO ka hiʻohiʻona pepehi kanaka ʻo YesInsights ʻo ia kāna loiloi pane kaomi hoʻokahi. Pili kēia i nā noiʻi NPS a me nā noiʻi ʻē aʻe. ʻO ka pinepine o nā pane mai ka poʻe kūʻai ʻole i hoʻopili ʻia ka mea maikaʻi loa i ka hana ʻana i kahi o kāu mau kuhi hewa nui loa ma ke ʻano he ʻoihana.
E loaʻa i nā mea kūʻai aku ka leka uila me kahi noiʻi i hoʻopili ʻia me nā noiʻi pane kaomi hoʻokahi. Ma ke ʻano o ka NPS, hiki iā lākou ke koho i kā lākou helu i loko o ka leka uila me ka hele ʻole i kahi pūnaewele ʻē aʻe, e laʻa, google forms.
ʻO ia ke ʻano o ka loaʻa ʻana o nā manaʻo hou aʻe mai nā mea kūʻai aku i hāʻawi ʻole iā ʻoe i ka manaʻo ma mua, e hoʻonui ana i ka pololei o kāu NPS.
Hiki iā ʻoe ke hoʻouna i nā nīnau hahai maʻalahi e ʻimi hou i ke kumu i hāʻawi ai ka mea kūʻai i kekahi pane. Hiki ke kōkua nui kēia i ka poʻe i pane me ʻehiku a ʻewalu paha ma kāu NPS, no ka mea, ua aneane lākou e hoʻolaha akā ʻaʻole pono.
Hōʻike ʻo Yesinsights i ka ʻike āu i hōʻiliʻili ai i ka manawa maoli ma ke ʻano o nā helu helu a me nā pakuhi pahu.
Key helehelena:
- Nā noiʻi pane pākahi pākahi
- Nā nīnau hahai ʻakomi
- Loaʻa ka loiloi hohonu mai nā nīnau hahai ʻakomi
- Nā hualoaʻa manawa maoli
Nā hoʻolālā kumukūʻai:
$20 i kēlā me kēia mahina no nā pane 1000 a me ʻelima mau noiʻi i kēlā me kēia mahina. $79 i kēlā me kēia mahina no nā pane 5000 a me nā anana he ʻumi i kēlā me kēia mahina. $149 i kēlā me kēia mahina no 25,000 pane a me nā noiʻi palena ʻole i kēlā me kēia mahina. Loaʻa ka hoʻāʻo manuahi 7 lā
4. Promoter.io
He mea maikaʻi ʻo Promoter.io no nā ʻoihana kūʻai aku i kahi huahana a i ʻole lawelawe a puni ka honua. No ka mea, loaʻa iā ia kahi koho e hoʻololi i ka ʻōlelo i hōʻike ʻia ma muli o kahi e hoʻouna ʻia ai ka noiʻi.
Me 27 mau ʻōlelo ʻokoʻa i kākoʻo ʻia, ʻoi aku ka maʻalahi o kēia hiʻohiʻona.
Ma luna o kēia, he nui nā koho a promoter.io e pili ana i ka hoʻouna ʻana i nā noiʻi. Hiki iā lākou ke hāʻawi ʻia ma ka leka uila, SMS a i ʻole ka loulou i hoʻopili ʻia.
Ua like nā loulou i hoʻokomo ʻia me nā pane kaomi hoʻokahi a YesInsights ma ke ʻano e hiki i ka mea kūʻai ke pane i kāu NPS me ka hele ʻole i kahi pūnaewele ʻē aʻe e pane i ka nīnau.
Loaʻa i kēia polokalamu kekahi mau koho hohonu loa no ka hoʻomohala ʻana i kou ʻike i kāu mea kūʻai.
Hāʻawi ia i ka ʻikepili manawa maoli ma kāu helu NPS a hiki iā ʻoe ke hoʻokaʻawale i kāu mau mea kūʻai aku i loko o nā subcategories a me nā demographics, e hōʻike ana iā ʻoe i ke ʻano o ka mea kūʻai aku i ʻoluʻolu loa i kāu lawelawe.
Key Hiʻona:
- Nā koho ʻōlelo maʻalahi
- Koho loulou i hoʻokomo ʻia
- ʻIke hiki ke hana ʻia i ka ʻikepili.
- Nā hualoaʻa manawa maoli
Nā Papa Hoʻolālā: $199 i kēlā me kēia mahina no nā noiʻi 10,000 a me nā hoʻolaha huahana 10 i kēlā me kēia mahina. $479 i kēlā me kēia mahina no nā noiʻi palena ʻole a me 25 mau hoʻolaha. Loaʻa kahi hoʻāʻo manuahi 14-lā no ka hoʻolālā $199 i kēlā me kēia mahina, e hiki ai iā ʻoe ke hoʻouna i nā noiʻi 250.
5. Wootric
ʻO Wootric kahi polokalamu ʻike mea kūʻai aku e pili ana i ka NPS 'ma ke ʻano o kāna pūʻolo. Hāʻawi ʻo Wootric i ka NPS a me nā loiloi ʻoluʻolu o nā mea kūʻai aku ma nā ʻano like ʻole.
Hoʻopili kēia i ka kikokikona maʻamau a me ka leka uila, akā i loko o nā code QR. He mea maʻalahi ka hana ʻana i kāu mau code QR ponoʻī, akā ʻo ka loaʻa ʻana o ka lawelawe i loko o ka polokalamu e hoʻoneʻe i kahi ʻanuʻu mai ka hana ʻana i kāu NPS a loaʻa ka manaʻo.
He ala maikaʻi nā QR code e hiki aku ai i kāu mea kūʻai aku inā ʻoe e kūʻai aku i kahi huahana kino, no ka mea hiki ke paʻi ʻia ke code QR ma loko a i ʻole i loko o ka pahu.
Hāʻawi ʻo Wootric i nā hōʻano hou NPS i ka wā e hoʻihoʻi ʻia ai nā noiʻi iā ʻoe, e kōkua iā ʻoe e hana i ka koho ʻike loa i hiki i kāu ʻoihana.
Hāʻawi pū ʻo Wootric i nā koho multichannel e hōʻoia i ka mea kūʻai aku ʻaʻole i hoʻopaʻa ʻia e kāu noiʻi ma nā polokalamu he nui. Hōʻike ia i ka ʻike NPS ma ke ʻano he helu helu a me ka pakuhi laina o kahi manawa like ʻole.
ʻO kēia hoʻolālā maʻalahi akā ʻike i ka maʻalahi ke ʻike i nā ʻano.
He mea kūpono kēia polokalamu no kahi ʻoihana e ʻimi nei e kālele hou aku i ka ʻike o ka mea kūʻai aku ma ke ʻano he nui nā hiʻohiʻona a hele mai kēlā mau hiʻohiʻona me ka hohonu nui.
Key Hiʻona:
- NPS QR code i kūkulu ʻia
- Nā mea hou koke
- Nānā mea hoʻohana pono
- ʻO ke koho kaila nui
Nā Papa Hoʻolālā: Hoʻololi ke kumu kūʻai ma muli o ka lōʻihi o kāu hoʻohiki e uku ai. No ka laʻana, ʻoi aku ka liʻiliʻi o ke kau inoa makahiki ma mua o ke kau inoa o kēlā me kēia mahina.
Loaʻa iā Wootric kahi hoʻokolohua manuahi e hiki ai iā ʻoe ke koho ma waena o NPS a me nā lawelawe ʻoluʻolu o nā mea kūʻai aku. He $244 ka uku o ka polokalamu i kēlā me kēia mahina me nā hiʻohiʻona hou aʻe e like me nā mea kūʻai aku a me nā manawa manawa.
Hāʻawi pū lākou i kahi koho maʻamau e koi iā ʻoe e hoʻopili iā Wootric e komo.
6. AskNicely
Ma luna o ka inoa maikaʻi loa o kēlā me kēia polokalamu NPS, hoʻohanohano ʻo AskNicely i nā hiʻohiʻona maikaʻi e kōkua i ka puʻunaue ʻana i kāu noiʻi NPS a e wehewehe i kēlā ʻikepili.
ʻO AskNicely ka mea hana koho NPS no nā hui e like me Reddit, e hōʻike ana i ka mahalo nui ʻia e nā ʻoihana kūleʻa. ʻAe ʻo AskNicely iā ʻoe e nānā i nā helu NPS i loaʻa e nā ʻelele pākahi o ka hui e ʻike inā kūpono kēlā kumu hoʻohālike i kāu ʻoihana.
ʻO ia ke ʻano hiki iā ʻoe ke ʻike maʻalahi i kahi o kāu ke kamaʻilio nei nā limahana ka maikaʻi me nā mea kūʻai aku.
Hōʻike ka ʻano o AskNicely i kahi waiwai helu no kāu NPS, e maʻalahi ke wehewehe. Hiki i kāu poʻe limahana ke ʻike i nā mākau ponoʻī e pono ai ka hoʻomaikaʻi ʻana ma muli o nā noiʻi ʻē aʻe i hāʻawi ʻia i nā mea kūʻai aku. No ka laʻana, kamaʻilio.
Key Hiʻona:
- ʻAno helu maʻalahi no ka nānā ʻana i kāu NPS
- Hiki ke nānā i nā helu NPS o nā kānaka
- Nā ʻōlelo aʻoaʻo pākahi no nā limahana.
Nā hoʻolālā kumukūʻai: ʻAʻole hōʻike ākea ʻo AskNicely i kāna mau kumukūʻai. Inā makemake ʻoe i kā lākou lawelawe, pono ʻoe e hoʻopili iā lākou ma o ka hoʻonohonoho ʻana i kahi kelepona.
7. Polohana
ʻO Proprofs ka polokalamu noiʻi koho no nā hui e like me Sony a me DHL.
ʻOiai ʻaʻole i hana wale ʻia no nā noiʻi NPS, loaʻa iā ProProfs kahi maʻamau NPS maʻamau me nā huaʻōlelo ʻokoʻa a me kahi hōʻailona hōʻailona e hōʻike i ka ʻike kūʻokoʻa a kūpono ʻia no ka mea kūʻai.
Ke koho ʻia ka hoʻonohonoho NPS, hiki ke hoʻouna ʻia nā noiʻi i nā manawa i hoʻonohonoho ʻia a e helu ʻia nā manaʻo e ProProfs, e hana maʻalahi i ka helu, e hoʻopau i ka manawa no ka hewa kanaka.
Hōʻike ʻo Proprofs i kāu helu NPS ma ke ʻano he waiwai a me ka pakuhi pahu. Hoʻokaʻawale hoʻi ia i kāu helu i ka pākēneka o nā mea hoʻolaha, nā mea hōʻino a me nā passives.
Loaʻa iā ProProfs he 90 mau koho ʻōlelo like ʻole i loko o ka polokalamu, ʻoi aku ia ma mua o ʻekolu mau mea a nā hui ʻē aʻe e hāʻawi nei ma kēia papa inoa. He mea koʻikoʻi kēia i ka ʻohi ʻana i nā manaʻo manaʻo inā e holo ana kāu ʻoihana ma ka honua holoʻokoʻa.
Key Hiʻona:
- Nui nā koho noiʻi like ʻole
- Hoʻonohonoho maʻalahi
- Hāʻawi 'akomi i nā noiʻi
- Maʻalahi e hoʻomaopopo i ka interface
- 90 mau koho ʻōlelo like ʻole
Nā Hoʻolālā Kūʻai: Hāʻawi ʻo ProProfs i kahi mana manuahi e mau loa ana akā ʻae wale i nā pane noiʻi he ʻumi. Loaʻa iā ia kahi koho ʻē aʻe e uku ana i $0.05 no kēlā me kēia pane me nā hiʻohiʻona ʻē aʻe ma mua o ka mana manuahi. Aia kekahi mana premium e uku ana i $0.10 no kēlā me kēia pane me nā hiʻohiʻona hou aʻe.
8. Hoʻomau
Hoʻopili kēia polokalamu i nā noiʻi NPS a me nā lawelawe manaʻo ʻike mea kūʻai aku he nui, me ka CSAT (ka noiʻi ʻoluʻolu o nā mea kūʻai aku).
Ma keʻano o nā hiʻohiʻona NPS. Hiki iā ʻoe ke holo i nā noiʻi NPS he nui i ka manawa like e ʻae iā ʻoe e hoʻomaopopo i ke ʻano o ka nānā ʻana o nā demografika i kāu huahana a lawelawe paha.
Loaʻa nō hoʻi nā anamanaʻo Multi-Channel. Kōkua kēia mau mea iā ʻoe e hōʻea i nā mea kūʻai aku me ka hoʻouna ʻole ʻana i nā noiʻi he nui i hoʻokahi mea kūʻai aku ma o nā ʻano like ʻole (e laʻa me ka kikokikona a me ka leka uila).
Hiki i ka leka uila a me ka leka uila ke hōʻino i ka manaʻo o ka brand. Hiki iā ʻoe ke hoʻohālikelike i ka helu NPS o kāu hui me ka awelika ʻoihana. E kōkua kēia iā ʻoe e hoʻoholo i ka maikaʻi o ka hana ʻana o kāu mau mea hoʻokūkū, e hāʻawi iā ʻoe i kahi hōʻailona pololei.
Key Hiʻona:
- Nui nā koho noiʻi ʻē aʻe ma luna o NPS
- Hiki ke hana ʻia nā noiʻi lehulehu i ka manawa like
- Loaʻa nā noiʻi hoʻopaʻa inoa lehulehu
- Hoʻohālikelike nā helu NPS me ka awelika o kāu ʻoihana
Pricing:
Loaʻa iā Retently ʻekolu mau kumu kūʻai: $79 i kēlā me kēia mahina no ʻekolu noiʻi a me ʻekolu mea hoʻohana. $239 no nā noiʻi he ʻumi, nā mea hoʻohana he ʻumi, a me ke kākoʻo leka uila + kamaʻilio a me $479 no nā noiʻi he 20, nā mea hoʻohana 20 a me ke kamaʻilio, kelepona a me ke kākoʻo manakia holomua.
9. Nānā Kiwi
Hāʻawi ʻo Survey Kiwi i nā noiʻi NPS i koho ʻia me nā laʻana a me nā kumumanaʻo. Hoʻopau maʻalahi ka ʻikepili i hōʻiliʻili ʻia i ka NPS a hana i kahi pakuhi pahu e kōkua i ka helu ʻana i nā ʻano.
Hiki ke hoʻokomo ʻia nā noiʻi NPS i nā code QR, nā pūnaewele, a me WhatsApp. ʻAe kēia i nā ʻano mea kūʻai aku e pane i kāu mau noiʻi, e hana i nā hopena e like me ka hiki. Hoʻohana ʻia ʻo Survey Kiwi e nā hui nui e like me Disney, e wehewehe ana i ka lawelawe he "maʻalahi a ikaika hoʻi."
Hoʻopili ʻia ka ʻikepili NPS me ka hoʻohana ʻana i nā waiwai helu, ka pakuhi laina, a me ka pākēneka hoʻopau. He metric ʻike maikaʻi kēia e hiki ke hōʻike i ka pae kūpaʻa o kāu mea kūʻai aku a me ka paʻakikī o kāu noiʻi.
Inā hoʻopau ka pākēneka liʻiliʻi i ka anamanaʻo, hiki i kēia ke hōʻike he paʻakikī loa kāu noiʻi i kāna huaʻōlelo, no ka laʻana.
Key Hiʻona:
- Hoʻopilikino ʻia nā noiʻi NPS
- Hiki ke hoʻokomo ʻia nā noiʻi NPS i nā code QR a ma WhatsApp.
- Kākoʻo ʻia e Disney
- Nā anana ʻike
Nā Papa Hoʻolālā:
Hāʻawi ʻo Survey Kiwi i ʻekolu mau kumu kūʻai: $9 i kēlā me kēia mahina no nā hoʻolaha palena ʻole, 100 mau pane o kēlā me kēia mahina, a me nā hiʻohiʻona liʻiliʻi. $39 i kēlā me kēia mahina no 1000 pane o kēlā me kēia mahina a me nā hiʻohiʻona hou aʻe a me $ 69 i kēlā me kēia mahina no nā pane ʻole o kēlā me kēia mahina a me nā hiʻohiʻona hou aʻe.
Ma laila ʻoe e hele ai. Loaʻa iā ʻoe ʻeiwa mau mea hana ikaika e hoʻohuli i nā mea kūʻai aku i nā mea pā / euanelio a me nā mea hoʻowahāwahā i nā mea kūʻai aku.
Manaʻo mākou ua kōkua kēia ʻatikala iā ʻoe e ʻike i ka polokalamu NPS maikaʻi loa no kāu ʻoihana.
ʻO kahi ala maikaʻi e hoʻokele ai i nā papahana a me nā mea kūʻai aku no nā freelancer
E hele i nā lā luhi e like me ka makani me Reclaim.ai